Janice Downing
Customer Service
Rockford,Illinois
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Intern/Practicum
Byron School District
01.2024 - 05.2024
- Participated in workshops and presentations related to projects to gain knowledge.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collected, arranged, and input information into database system.
- Developed organizational skills
Cashier/Customer Service
Hardees
12.2020 - 11.2021
- Restocked and organized merchandise in front lanes.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Byron High School
696 N Colfax St, Byron, IL 61010 08.2018 - 05.2022
Library and Technology information Certificate -
College of DuPage
425 22nd St, Glen Ellyn, IL 60137 06.2022 - Current
Skills
Quick Learner
undefinedCity
Rockford
State
Illinois
Zip
61102
Street
11576 IL-2
Reading
My name is Janice Downing and I have been an avid reader since 1st grade. My school librarian could not keep up with the books I was reading. My dream is to work in a library and eventually become a librarian. I also want to read as many books as I can in my lifetime.
Timeline
Intern/Practicum
Byron School District
01.2024 - 05.2024
Library and Technology information Certificate -
College of DuPage
06.2022 - Current
Cashier/Customer Service
Hardees
12.2020 - 11.2021
High School Diploma -
Byron High School
08.2018 - 05.2022
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