Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Janice Eberly

Oswego,IL

Summary

Adept at driving operational excellence and productivity improvement, I spearheaded significant cost reduction initiatives at HFI Manufacturing, enhancing ROI by optimizing KPI reporting and cross-functional coordination. My leadership fostered a culture of goal attainment and workforce planning, demonstrating exceptional ROI management and effective communication skills.

Overview

33
33
years of professional experience

Work History

Sr. Operations Manager

HFI Manufacturing
St. Charles, IL
07.2018 - Current
  • Advised senior leadership on potential changes or modifications needed for current processes and procedures.
  • Negotiated contracts with suppliers and vendors to secure favorable terms.
  • Conducted regular audits of systems and processes to detect any potential issues or risks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Implemented cost reduction measures without compromising quality standards.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Resolved conflicts between employees in a timely manner.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured compliance with company policies and industry regulations.
  • Collaborated with cross-functional teams to develop process improvements that increased productivity.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided strategic recommendations to supervisors regarding new or modified company practices.
  • Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
  • Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
  • Formed and sustained strategic relationships with clients.
  • Motivated team members and devised strategies to improve workflow.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Maintained up-to-date knowledge of industry trends and best practices related to operations management.
  • Maintained regular engagement with key client contacts while influencing key stakeholders.
  • Negotiated contracts with vendors for materials or services needed by the organization.
  • Created reports on key performance indicators to track progress against objectives.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Operations Manager

C & C Tooling
Batavia, IL
07.2011 - 07.2018
  • Addressed customer concerns with suitable solutions.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Measured and reviewed performance via KPIs and metrics.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Formed and sustained strategic relationships with clients.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Performed cost analysis for various projects to determine budget requirements.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Delegated work to staff, setting priorities and goals.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.

Production Manager

Excel Manufacturing
Batavia, IL
01.1996 - 07.2011
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Managed budgets related to purchasing materials or hiring additional personnel.
  • Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Facilitated communication between departments to ensure project alignment.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Supervised maintenance activities for manufacturing machines and equipment.
  • Mitigated production issue risks by identifying potential problems and taking effective action.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Evaluated existing processes for potential automation opportunities.
  • Established and updated production schedules to meet changing demands.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Identified opportunities for improvement in workflow design and implementation.
  • Created SOPs and documented system, planning criteria and procedures.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Assigned staff, materials and funds throughout project lifecycle.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Developed performance metrics to track progress against established goals.
  • Met or exceeded target for on-time customer shipments.
  • Created reports on productivity levels, cost analysis, and inventory status.
  • Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
  • Coached and mentored employees to develop and enhance career skills.
  • Implemented lean manufacturing principles to minimize waste and increase efficiency.
  • Managed daily order backlog through key metrics monitoring for on-time delivery.
  • Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
  • Troubleshot and resolved problems with equipment and programmable logic controller systems.
  • Coordinated with suppliers to ensure timely delivery of materials and components.
  • Supervised production schedules, production quality and on-time delivery.
  • Negotiated materials with suppliers to remain within budget.
  • Coordinated production requirements with material handling and staffing functions.

Laser Operator

Excel Laser Fab
St. Charles , IL
05.1992 - 01.1994
  • Read and interpreted blueprints, diagrams, sketches, and written instructions to determine job specifications.
  • Kept parts within close tolerances of design standards to maintain optimal quality.
  • Follow company policies related to safety protocols when handling hazardous materials.
  • Read programming instructions and product blueprints to determine sequences and dimensional requirements.
  • Set up laser cutting machines according to the job requirements.
  • Select appropriate parameters for each job based on material type, thickness, size.
  • Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
  • Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
  • Fabricated various parts using multiple machines at once.
  • Operated hoists, cranes and other material handling equipment to lift heavy work pieces or move loads.
  • Staged raw materials for each day's production and managed efficient loading and unloading of machinery.
  • Completed accurate calculations of machine speed, feed ratios and cut parameters.

Education

Bachelor of Science - Education

Northern Illinois University
Dekalb, IL
12-1992

Skills

  • ROI management
  • KPI reporting
  • Cost reduction
  • Cross-functional coordination
  • Capital project coordination
  • Operational excellence
  • Productivity improvement
  • Goal attainment
  • Workforce planning
  • Key performance indicators

Affiliations

  • Coaching youth sports.
  • Involved with local politics.
  • Volunteering with local animal rescues and shelters.

Accomplishments

  • Dean's list

Timeline

Sr. Operations Manager

HFI Manufacturing
07.2018 - Current

Operations Manager

C & C Tooling
07.2011 - 07.2018

Production Manager

Excel Manufacturing
01.1996 - 07.2011

Laser Operator

Excel Laser Fab
05.1992 - 01.1994

Bachelor of Science - Education

Northern Illinois University

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