Janice Erazmus
Cape May,NJ
Summary
Accomplished Patient Services Specialist with a proven track record at NovaCare Rehabilitation, adept in enhancing patient care through exceptional service and efficient appointment scheduling. Expert in insurance verification and patient confidentiality, I significantly improved office efficiency and patient satisfaction. Skilled in both team collaboration and problem-solving, my approach streamlined operations and bolstered financial accuracy.
Overview
39
39
years of professional experience
Work History
Patient Services Specialist
NovaCare Rehabilitation
05.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Contacted insurance company to verify patient coverage before visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Cash Control Clerk
Cape Regional Medical Center
10.1985 - 11.2022
- Enhanced financial security by implementing strict cash control procedures and policies.
- Maintained compliance with company policies, federal regulations, and applicable laws related to cash management practices.
- Evaluated internal controls regularly, recommending improvements as necessary for better cash management processes.
- Collaborated with team members to maintain accurate records and ensure proper documentation of all cash transactions.
- Facilitated smooth operations by ensuring timely bank deposits and maintaining accurate deposit records.
- Improved cash handling accuracy by conducting thorough daily reconciliations of all transactions.
- Assisted in reducing discrepancies by promptly investigating and resolving any variances in reported figures.
- Promoted a positive work environment by effectively communicating with colleagues and supervisors on cash-related matters.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Middle Townsship High School
300 Atlantic Ave, Cape May Court House, NJ06-1980
Skills
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Appointment scheduling
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Money handling
- Patient check-in
- Phone and email etiquette
- Data entry
- Insurance billing
- Payment processing
- Eligibility determination
Timeline
Patient Services Specialist
NovaCare Rehabilitation
05.2023 - Current
Cash Control Clerk
Cape Regional Medical Center
10.1985 - 11.2022
High School Diploma -
Middle Townsship High School