Janice Ezell
Cleveland,TN
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, patient consults, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with patients and team members. Demonstrated ability to improve office processes for better workflow and patient satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
16
16
years of professional experience
Work History
4th Floor Nurses Station Receptionist
Bradley Medical (Tennova)
Cleveland, TN
11.2018 - Current
- Assisted with special projects assigned by management when required.
- Updated and recorded customer or client information to maintain accounts.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
DSP Supervisor/Logistics and Case Manager
Life Bridge Fellowship
Cleveland, TN
11.2010 - 11.2018
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Home Health Caregiver
Guardian Home Health Care
Cleveland, TN
11.2008 - 11.2010
- Provided emotional support to both patients and families during difficult times.
- Planned, prepared or served meals to patients according to prescribed diets.
- Recognized emergency situations and implemented appropriate procedures.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Monitored patient vital signs and reported changes to physician or nurse.
Education
CNA - Certified Nurse Assistant
Life Care
Cleveland01-2007
High School Diploma -
Bradley Central High School
Cleveland, TN05-1979
Skills
- Scheduling consults with patients
- Strong Interpersonal Skills
- Meticulous and organized
- Appropriate Workplace Conduct
- Strategic planning
- Customer/Client relations
- Front desk operations
- Verbal and written communication
Timeline
4th Floor Nurses Station Receptionist
Bradley Medical (Tennova)
11.2018 - Current
DSP Supervisor/Logistics and Case Manager
Life Bridge Fellowship
11.2010 - 11.2018
Home Health Caregiver
Guardian Home Health Care
11.2008 - 11.2010
CNA - Certified Nurse Assistant
Life Care
High School Diploma -
Bradley Central High School
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