Janice Fiorenza

Key Responsibilities

• Management of Enterprise size cloud-based software including: evaluation, monitoring, prioritization, and analysis and recommend of workflow automation.
• Monitor network infrastructure and security for 40+ sites nationwide ensuring access is adequate and compliance is achieved.
• Interact with vendors, review contracts and invoices to ensure alignment with current commitments and investment.
• Communicate expected capital expenses and other budgetary items with CEO and CFO.
• Work with key stakeholders to review best use of systems and recommend changes or implement training as needed.
• Develop policies and procedures for process improvement; identify gaps in workflow and recommend alternative solutions to achieve efficiency.
• Manage and track inventory of assets, including procurement, provisioning and decommissioning.
• Oversee employee lifecycle management and assign security profiles based on key data points.
• Document technical issues and facilitate communication through change management processes.
• Manage and measure the performance of support staff and ensure goals are met.

Key Achievements

• Introduced and implemented MFA for systems in 2022
• Security & Compliance Officer since 2021
• PCI compliance changed from SAQ-D to SAQ-A; reduced risk
• Project Manager for EMR implementation in 2015 to more than 1000+ staff
• Executed CRM in 2014 for 1 department; currently more than 15 departments use this

Key Responsbilities

• Audit and analyze several physician accounts to reconcile.
• Post payments from insurance companies and patients
• Submit claims, appeals and reviews to insurance companies
• Daily review of transmission reports to ensure all claims were received and accepted
• Data entry of charges and patient information into Intergy billing software
• Responsible for updating interoffice spreadsheets and forms
• IT assistance as needed for external peripherals and internal backup of data
• Train employees on software upgrades that affect current office procedures

Key Achievements

• Decreased A/R for over 90 days by 10% overall
• Decreased external IT cost by completing network server backup and issues internally
• Efficient time management and organization of daily operations
• Balanced daily deposits using Quickbooks for Office Manager
• Ensured accurate collections of patient cost-share with monthly invoices

Key Responsibilities

• Supervise front office staff and billing department of over 10 employees
• Develop and oversee employee and department goals
• Maintain policy, procedures and internal billing manual
• Provide guidance and feedback for employees related to work performance and monthly goals
• Monitor and manage billing and collections through OPIE and Medflex software systems

Key Achievements

• Project manager on implementation for new billing software, Opie
• Reduced billing errors by 65% by analyzing and verifying data was accurate
• Improved front office wait time by 50% using payer portal versus phone verification system for eligibility
• Authored an internal billing manual to streamline front and back office procedures

Key Responsibilities

• Manage A/P and payroll
• Coordinate mediations with attorneys and ADR office
• Schedule attorney appointments and court appearances
• Assist with production and filing of court documents
• Research medical documents in PI cases
• Answer and direct calls for a 10-line phone system
• Organize, evaluate and order office inventory with local and regional suppliers
• Solve technical problems associated with computers and network when MSP is not available

Key Achievements

• Created a cost-analysis comparison of office expenses to increase operational efficiency
• Developed an account management system to streamline revenue by 25%
• Initiated a recycling program to reduce waste, save overhead expense and create awareness of a global impact
• Introduced an online alternative for scheduling mediations to save time and money