Summary
Overview
Work History
Education
Skills
Timeline
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Janice Flynn

Reading,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Service Manager

Ninety Nine Restaurants
10.2011 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Participated in by-weekly inventories to fulfill companies target gap .08% in cost of sales in dollars is about $300.00 per week
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed department processes and procedures to boost customer satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Bertuccis

Training Manager
02.2002 - 08.2011
  • Complied weekly Profit and loss statements ensuring company remained profitable and researched any discrepancies with keeping constant food gap of less than $250.00 per inventory period
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team settings, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Education

No Degree - Healthcare

Cape Cod Community College
West Barnstable, MA

Skills

    • Continuous Improvements
    • Vendor Sourcing
    • Time Management
    • Team Scheduling
    • Critical Thinking
      • Multitasking and Organization
      • Customer Service Management
      • Quality Assurance
      • Guest Satisfaction
      • Resolve Grievances

Timeline

Service Manager

Ninety Nine Restaurants
10.2011 - Current

Bertuccis

Training Manager
02.2002 - 08.2011

No Degree - Healthcare

Cape Cod Community College

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Janice Flynn