Janice Fore
Thonotosassa,FL
Summary
Skilled Medical Receptionist with nearly 2 years of experience in medical administrative support, maintaining effective office operations in a health care facility. Skilled in customer service with a proven record of increasing patient satisfaction. Trained in appointment scheduling, medical records and other administrative tasks to streamline efficiencies.
Overview
19
19
years of professional experience
Work History
Caregiver for Elderly Parent
Self Employed Services
Austin, TX
02.2017 - 07.2023
- Provided 24/7 care for my 86 year old mother who suffered from chronic pain, cancer, COPD and diabetes.
Front Desk Receptionist
Nix Behavioral Health Center
San Antonio, TX
06.2014 - 03.2016
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Assisted with scheduling appointments
- Updated customer information in databases regularly to ensure accuracy of records.
- Tracked office supplies inventory levels, placed orders for replenishment as needed.
- Handled sensitive information in a confidential manner.
Vocational Rehabilitation Specialist
Department of Veterans Affairs
San Antonio, TX
01.2010 - 03.2013
- Provided vocational rehabilitation to assist mentally or physically disabled military veterans to find competitive employment in community settings
- Placed the veterans in suitable employment consistent with their vocational goals
Project Manager for Website Development Company
Health It Professionals
Dallas, TX
01.2005 - 08.2009
- Coordinated with writers, producers, and other contributors to the website to identify and define project requirements
- Monitored and maintained daily production of company web sites.
- Interacted the sales, creative content team and IT technical team to improve the companies efficiency
Education
Master of Science - Physical Therapy
University of Texas Health Science Center
San Antonio, TX07-1998
Bachelor of Science - Health Care Sciences
Southwest Texas State University
San Marcos, TX05-1996
Skills
- Work experiences are wide and include administrative, social services, healthcare, management and ownership
- Provide excellent telephone coverage; handle all incoming calls with professionalism and good judgment
- Basic PC skills with a proficiency in Microsoft Office; type 40 wpm
- Ability to manage and coordinate patient appointments, including booking, rescheduling, and confirming appointments
- Knowledge of Medical Terminology
- My organizational skills, attention to detail and ability to work independently have helped insure success in past work experiences
- Possess strong "people skills" as well as dependability, excellent time management, good observation and communication skills, creativity, enthusiasm and energy
Timeline
Caregiver for Elderly Parent
Self Employed Services
02.2017 - 07.2023
Front Desk Receptionist
Nix Behavioral Health Center
06.2014 - 03.2016
Vocational Rehabilitation Specialist
Department of Veterans Affairs
01.2010 - 03.2013
Project Manager for Website Development Company
Health It Professionals
01.2005 - 08.2009
Master of Science - Physical Therapy
University of Texas Health Science Center
Bachelor of Science - Health Care Sciences
Southwest Texas State University