Janice Foster
Elleston Flats,Jamaica
Summary
Skilled Appointment Setter with experience in scheduling, client communication, and customer service. Strengths include effective multi-tasking, ability to work under pressure, and exceptional organizational skills. Previous roles involved direct interaction with clients, ensuring all appointments were scheduled accurately and promptly while maintaining high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Current
Segoso Caribbean
01.2024 - Current
- Processed leased and financed deals while adhering to dealer notes.
- Maintained service appointment schedules, increasing efficiency by 20%.
- Achieved 85% customer retention rate through detailed vehicle descriptions.
<ul> <li>Executed troubleshooting for in-home devices and smart home locks utilizing technical expertise.</li> <li>Collaborated with clients to create tailored action plans addressing specific challenges.</li> <li>Assessed compliance with safety standards across company operations to ensure regulatory adherence.</li> <li>Coordinated meetings, appointments, and travel arrangements for staff members efficiently.</li> </ul>
The Office Guru
02.2024 - 04.2025
- Executed troubleshooting for in-home devices and smart home locks utilizing technical expertise.
- Collaborated with clients to create tailored action plans addressing specific challenges.
- Assessed compliance with safety standards across company operations to ensure regulatory adherence.
- Coordinated meetings, appointments, and travel arrangements for staff members efficiently.
<ul> <li>Collaborated with warehouse staff to guarantee timely and accurate package dispatch.</li> <li>Utilized navigation tools and local expertise to identify efficient delivery routes.</li> <li>Ensured compliance with federal regulations for hazardous materials transportation.</li> <li>Verified accuracy of shipping documents, including manifests, bills of lading, and invoices.</li> </ul>
IBEX Global Services
03.2019 - 02.2024
- Collaborated with warehouse staff to guarantee timely and accurate package dispatch.
- Utilized navigation tools and local expertise to identify efficient delivery routes.
- Ensured compliance with federal regulations for hazardous materials transportation.
- Verified accuracy of shipping documents, including manifests, bills of lading, and invoices.
<ul> <li>Developed innovative solutions, achieving substantial cost savings.</li> <li>Conducted comprehensive research and data analysis to support strategic initiatives.</li> <li>Implemented creative problem-solving techniques that enhanced customer satisfaction.</li> <li>Utilized various software and tools to streamline processes and optimize performance.</li> </ul>
Sutherland Global Services
05.2017 - 02.2019
- Developed innovative solutions, achieving substantial cost savings.
- Conducted comprehensive research and data analysis to support strategic initiatives.
- Implemented creative problem-solving techniques that enhanced customer satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
Education
B.Sc. - Hospitality and Tourism Management, Hotel and Resort Management
01/2017
01.2017
01/2008 -
01.2008
Skills
- Customer service excellence
- Organizational skills
- Appointment management
- Proficient in CRM systems
- Customer service excellence
- Organizational skills
- Appointment management
- Proficient in CRM systems
Accomplishments
- Awarded top Hybrid Agent with 95% customer retention rate.
- Awarded Consistency in Sales Appointment by 17%
Languages
English
Professional
Tools & Software
- SLACK
- Google Suite
- Avaya
- Five9
- Console
- Twilio
- Zendesk
References
References available upon request.
Timeline
<ul> <li>Executed troubleshooting for in-home devices and smart home locks utilizing technical expertise.</li> <li>Collaborated with clients to create tailored action plans addressing specific challenges.</li> <li>Assessed compliance with safety standards across company operations to ensure regulatory adherence.</li> <li>Coordinated meetings, appointments, and travel arrangements for staff members efficiently.</li> </ul>
The Office Guru
02.2024 - 04.2025
Current
Segoso Caribbean
01.2024 - Current
<ul> <li>Collaborated with warehouse staff to guarantee timely and accurate package dispatch.</li> <li>Utilized navigation tools and local expertise to identify efficient delivery routes.</li> <li>Ensured compliance with federal regulations for hazardous materials transportation.</li> <li>Verified accuracy of shipping documents, including manifests, bills of lading, and invoices.</li> </ul>
IBEX Global Services
03.2019 - 02.2024
<ul> <li>Developed innovative solutions, achieving substantial cost savings.</li> <li>Conducted comprehensive research and data analysis to support strategic initiatives.</li> <li>Implemented creative problem-solving techniques that enhanced customer satisfaction.</li> <li>Utilized various software and tools to streamline processes and optimize performance.</li> </ul>
Sutherland Global Services
05.2017 - 02.2019
B.Sc. - Hospitality and Tourism Management, Hotel and Resort Management
01/2017
01/2008 -
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