Janice Franklin

Accomplished professional that is persistent in finding ways to streamline operations. A dedicated manager with experience handling a wide range of administrative, operations, technical, and executive-support tasks. An award winning and innovative manager that develops systems and process improvements that drive efficiency, customer satisfaction, and return on investment. Skilled relationship builder with the proven ability to work with different personality styles. Proficient computer skills in the Microsoft Office Suite and other applications.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.