Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Janice Freeman

Janice Freeman

Radcliff,KY

Summary

Compassionate Healthcare Support Worker dedicated to providing top-quality, patient-centered care. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

CNA

Helmwood Healthcare Center
Elizabethtown, KY
07.2011 - Current
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Used mobility devices to transport patients.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted residents in preparing for activities and social programs.
  • Reported changes in patient conditions to registered nurse or physician.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Documented patient care services by charting in designated areas.

CNA

North Hardin Health and Rehabilitation Center
Radcliff, KY
04.2008 - 07.2011
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted residents in preparing for activities and social programs.
  • Reported changes in patient conditions to registered nurse or physician.
  • Documented patient care services by charting in designated areas.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Certified Medical Assistant

VS Primo Health Care
Viera, FL
03.2007 - 12.2007
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Prepared treatment rooms for patient examinations.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.

Sales Associate

Kangaroo Express
Viera, FL
11.2004 - 07.2007
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Suggested ideas for improving store operations and increasing profits.
  • Computed purchases and received and processed cash or credit payment.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers and provided exceptional customer service.
  • Developed trusting relationships with customers by making personal connections.

Administrative Specialist

US Army
Fort Benning, GA
07.1994 - 09.2002
  • Answered and routed telephone calls and took messages.
  • Strengthened traceability by developing organization systems for contracts, records, reports, and agendas.
  • Responded promptly to customer inquiries regarding product features or services offered.
  • Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Coordinated employee recruitment, performance evaluation and termination activities.
  • Handled confidential documents in a secure manner while ensuring privacy regulations were met.
  • Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Completed day-to-day duties accurately and efficiently.

Education

Associate of Science - Healthcare Administration

Brown Mackie College
Louisville, KY
08-2014

Associate of Applied Science - Medical Assisting

Florida Metropolitan University
Melbourne, FL
05-2007

Skills

  • Compassionate Communication
  • Complex Problem-Solving
  • Collecting Specimens
  • Quality Assurance
  • Electronic Charting
  • Medical Terminology Knowledge
  • Patient-Focused Care
  • Infection Control Procedures
  • Patient Scheduling
  • Medical Terminology
  • HIPAA Compliance
  • Procedure Assistance
  • Data Entry
  • CPR
  • Customer Service
  • Medical Records Management
  • Direct Patient Care

References

References available upon request.

Timeline

CNA

Helmwood Healthcare Center
07.2011 - Current

CNA

North Hardin Health and Rehabilitation Center
04.2008 - 07.2011

Certified Medical Assistant

VS Primo Health Care
03.2007 - 12.2007

Sales Associate

Kangaroo Express
11.2004 - 07.2007

Administrative Specialist

US Army
07.1994 - 09.2002

Associate of Science - Healthcare Administration

Brown Mackie College

Associate of Applied Science - Medical Assisting

Florida Metropolitan University

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