Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Janice Gagnon, MBA, PMP

Huntersville,NC

Summary

Dynamic IT and Enterprise Project Management leader with extensive experience in healthcare and a proven track record of enhancing organizational efficiency. Skilled in forming and enhancing Project Management Offices and implementing effective project management methodologies. Known for exceptional communication and collaboration skills that drive team success and achieve measurable outcomes. Committed to continuous process improvement and innovation. Given transferrable skills, open to opportunities in other industries.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director, Strategic Transformation

Sentara Health
Huntersville, NC
07.2025 - Current
  • Same responsibilities noted in previous role including:
  • Director of Business Analyst Office
  • Champion of Transformation initiatives process.
  • Coaches and supports Corporate Workstream Executives and Leaders to maintain transformation process rigor and aid them to be successful in meeting timelines and targets.
  • Facilitates executive meetings to discuss progress and address critical issues and risks for transformation initiatives.
  • Partners with Workstream Lead to ensure workstream meets value targets.
  • Maintains knowledge of the initiative pipeline, and identifies potential opportunities or new sources of value.
  • Thought partner with Finance to evaluate business cases and KPIs.
  • Advises Initiative Owners on how to navigate situations.
  • Identifies and helps close planning gaps.

Director, Enterprise Project Management Office (ePMO) – Shared Services (previously IT PMO)

Sentara Health
Virginia Beach, VA
08.2022 - 07.2025
  • Transitioned IT PMO to ePMO Shared Services, fostering a culture of transparency and innovation.
  • Guided and motivated project professionals to cultivate culture of transparency, innovation, and project delivery excellence.
  • Facilitated successful execution of business-critical projects by providing guidance and support to team while proactively escalating and mitigating project issues in a timely fashion.
  • Directed and managed day-to-day operations of the ePMO vertical.
  • Provided input and implements a strategic plan for ePMO in collaboration with ePMO leadership.
  • Developed and refined project management methodology, processes, and tools in conjunction with ePMO leadership.
  • Delegated effectively.
  • Allocated resources to ensure optimal staffing for all projects, securing personnel with essential skills, experience, knowledge, and abilities while prioritizing budget efficiency.
  • Cultivated strong working relationships with cross-functional team members to foster a collaborative team environment.
  • Oversaw 3rd party professional services contracts and relationship management.
  • Implemented performance management systems to improve team effectiveness and engagement.
  • Recognized and implemented process improvement opportunities, emphasizing efficiency improvements and streamlined workflow.
  • Served as ePMO change agent ensuring operational readiness, identifying and eliminating barriers.
  • Managed ePMO vertical budget.
  • Implemented systems for tracking progress on key initiatives or projects.

Director, Enterprise Project Mgt Office

Southcoast Health
New Bedford, MA
10.2019 - 07.2022
  • Directed enterprise project management efforts at Southcoast Health, developing policies and processes that aligned with the organizational strategy.
  • Collaborated with Purchasing, Accounting, IT, Legal, Design & Construction to develop ideal project request through execution workflow.
  • Collaborated with Accounting to develop Budget-ROI template adhering to General Accounting Principles.
  • Established an enterprise-wide centralized request intake, approval, and business-led prioritization process aligned to the organizational strategy.
  • Triaged new requests.
  • In collaboration with Information Security, we embedded the Vendor Risk Security Assessment into the request intake and project workflow.
  • Collaborated with Technical Leads to create Vendor Technical Assessment Questionnaire and conduct Technical Discovery sessions for efficient identification of technical requirements, budget, and estimated level of effort
  • Presented monthly written and verbal executive status reports, including critical issues and risks.
  • Facilitated COVID-19 Executive Command Center Calls.
  • Facilitated CEO & Administration Daily Huddle.
  • Managed Improving Hierarchical Chronic Conditions (HCC) Coding project resulting in $4.8M in revenue in first year.

Director, IT Project Management Office

Southcoast Health
New Bedford, MA
05.2017 - 10.2019
  • Developed IT project management policies, procedures, processes, and tools.
  • Established centralized IT request intake and prioritization system utilizing weighted criteria.
  • Defined IT Governance Structure.
  • Product Owner for implementation of ServiceNow IT Business Management module.
  • Facilitated IT portfolio planning across health care system.
  • Provided monthly verbal and written executive status reports, raising critical issues and risks
  • Streamlined Downtime communications process and defined focused communication strategy based on determined criteria.

Manager, IT Project Management Office

Southcoast Health
New Bedford, MA
03.2012 - 05.2017
  • During Epic EMR Software Implementation, IT PMO temporarily disbanded from Feb 2014-Feb 2016.
  • Oversaw daily operations and ensured compliance with company policies.
  • Designed web-based application tool with internal Development team for IT project intake, prioritization, and status updates.
  • Facilitated weekly IT request intake meeting to identify required stakeholders.
  • Managed Epic Upgrades and ad hoc special updates.
  • Managed Avaya Voice-Over-IP Telephone Conversion project for three hospitals, Oncology Centers, and physician offices.
  • Implemented process improvements to streamline operational tasks and reduce waste.
  • Monitored staff performance, addressed issues, and developed training programs to enhance team performance and skillsets.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Senior Project Manager – Epic Special Projects and Testing Coordinator

Southcoast Health
New Bedford, MA
02.2014 - 02.2016
  • Managed implementation of electronic faxing (RightFax) and OnBase Content Management system for the Enterprise.
  • Managed the implementation of Epic EMR MyChart within 6 months, ensuring seamless execution and compliance across multiple facilities.
  • Managed Epic Testing (application, integrated, end user acceptance, and parallel revenue cycle testing) for Ambulatory and Inpatient Go Lives.
  • Implemented Revenue Post-Go Live 'SWAT' teams to quickly resolve critical issues.
  • Managed quarterly upgrades and ad hoc Epic special updates.

Senior Project Manager

International Computerware, Inc.
Marlborough, MA
09.2009 - 02.2012
  • Managed planning and execution of Data Storage Solutions, Server Virtualization, Desktop Virtualization, Application Virtualization, and Network Solutions.

Manager, New Business Development

Institute for Healthcare Improvement (IHI)
Cambridge, MA
06.2004 - 12.2008
  • Launched IHI Open School for Health Professions, significantly enhancing virtual learning opportunities.
  • Developed and managed IHI's first Virtual Collaborative, which resulted in new virtual offerings.

Project Manager, Enterprise Website Development

Institute for Healthcare Improvement (IHI)
Cambridge, MA
01.2003 - 06.2004
  • Managed launch of IHI's global health care website (www.ihi.org) on budget and on schedule.

Project Coordinator - Event Planner

Institute for Healthcare Improvement (IHI)
Cambridge, MA
03.2001 - 01.2003

Customer Relations Supervisor

Institute for Healthcare Improvement (IHI)
Cambridge, MA
09.2000 - 03.2001

Customer Relations Specialist

Institute for Healthcare Improvement (IHI)
Cambridge, MA
04.2000 - 09.2000

Education

MBA - Management

University of Massachusetts - Dartmouth
North Dartmouth, MA

Bachelor of Science - Management

University of Massachusetts - Dartmouth
North Dartmouth, MA

Skills

  • Leadership
  • Cross-functional Collaboration
  • Process Optimization
  • Change Management Strategy
  • Effective communication
  • Portfolio management
  • Program management
  • Project management
  • Business analysis / requirements gathering
  • Facilitation
  • Critical thinking
  • Problem-solving
  • Risk mitigation
  • Coaching and mentoring
  • Vendor relationship management

Certification

  • PMI Project Management Professional (PMP)
  • Southcoast Health LEAN Training
  • Situational Leadership
  • Prosci Change Management Certificate
  • Functional Diagnostic Nutrition Practitioner

Affiliations

Traveling, board games, sporting events, hiking, kayaking, pickleball, strength training, functional nutrition, genealogy and trying out new recipes.

References

References available upon request.

Timeline

Director, Strategic Transformation

Sentara Health
07.2025 - Current

Director, Enterprise Project Management Office (ePMO) – Shared Services (previously IT PMO)

Sentara Health
08.2022 - 07.2025

Director, Enterprise Project Mgt Office

Southcoast Health
10.2019 - 07.2022

Director, IT Project Management Office

Southcoast Health
05.2017 - 10.2019

Senior Project Manager – Epic Special Projects and Testing Coordinator

Southcoast Health
02.2014 - 02.2016

Manager, IT Project Management Office

Southcoast Health
03.2012 - 05.2017

Senior Project Manager

International Computerware, Inc.
09.2009 - 02.2012

Manager, New Business Development

Institute for Healthcare Improvement (IHI)
06.2004 - 12.2008

Project Manager, Enterprise Website Development

Institute for Healthcare Improvement (IHI)
01.2003 - 06.2004

Project Coordinator - Event Planner

Institute for Healthcare Improvement (IHI)
03.2001 - 01.2003

Customer Relations Supervisor

Institute for Healthcare Improvement (IHI)
09.2000 - 03.2001

Customer Relations Specialist

Institute for Healthcare Improvement (IHI)
04.2000 - 09.2000

MBA - Management

University of Massachusetts - Dartmouth

Bachelor of Science - Management

University of Massachusetts - Dartmouth