Janice Greer

• Handled reservations for rental cars
• Resolved customer issues dealing with same day reservations, unclean cars, mechanical issues, etc
• Booked appointments for clients to get car serviced
• Managed customer accounts: emerald club members, enterprise plus members
• Returning customers, and created accounts
• Collect, document and file Rental Agreements
• Use spreadsheets to inventory the vehicles in our fleet hourly, daily, monthly and yearly; categorized by vehicle class, size, mileage and etc.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and backed up other customer service managers.

Evaluating system potential through assessing compatibility of new programs with existing programs

• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
• Maintain client confidence.
• Responsible for assisting customers with technical issues or questions relating to computer hardware or software devices
• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents by keeping their information confidential
• Preparing reference material for users by drafting operation instructions
• Facilitated communication and collaboration between departments to help business function smoothly.
• Built and maintained relationships with clients to provide ongoing support.
• Monitored customer service operations to confirm compliance with quality standards.
• Promoted customer loyalty programs to increase customer retention and repeat purchases.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Maintained and managed customer files and databases.
• Resolved concerns with products or services to help with retention and drive sales.
• Approved and terminated customer contracts upon request.
• Processed debit and credit card and electronic check payments.
• Delivered prompt service to prioritize customer needs.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided backup support for organizational leadership.
• Cross-trained and backed up other customer service managers.

• Take calls from customers too assist them with getting their prescription filled , and also any other concerns they may have
• Set up patient accounts for united healthcare
• Calculate out of pocket cost for meds
• Answered multi line phones
• Set up delivery scheduling
• Collect copay for medication
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Computer skills, multitasking with the computer and phone
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Supported accounts receivable operations within assigned functions.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Entered patient demographic and insurance data into electronic medical record system.
• Resolved billing inquiries and disputes in timely fashion.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Investigated insurance claims denials and appeals.
• Managed patient registration process, confirming data accuracy and completeness.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.

• Greet customers as they arrive
• Take payment in exchange of goods sold
• Bag items sold
• Provide information about items and make buying suggestions
• Operate adding machine and till to ensure balance of payment and receipts
• Issue receipts and refunds
• Manage change and credit cards
• Skills Used
• Customer service, sales
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Offered carts to patrons.
• Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
• Assisted co-workers in restocking and conducting inventory of store.
• Maintained records of daily operations using [Software].
• Maintained clean, orderly work environment free of hazards.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.