Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janice Guerra

Houston,TX

Summary

Seasoned professional with a robust background in family services, notably with the Dept of Family and Protective Services. Highly adaptable professional with a positive attitude and able to stay calm and nonjudgmental in any situation. Detail-driven when it comes to documenting instances of abuse and neglect and completing the required forms. Respected Child Protective Investigator experienced in managing emergency placements with composure. Results-driven CPS Investigator adept at completing investigations and assessments with speed and accuracy. Specialize in child welfare laws, family dynamics analysis, and crisis intervention strategies. Excel in communication, empathy, and problem-solving to protect children and support families effectively. Possess strong ability to work under pressure and make judicious decisions in challenging situations.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Metro Lift Transporter

Transdev Transportation
Houston, TX
03.2022 - 02.2023
  • Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Maintained schedules by delivering patients safely and on time to door appointments and other requested locations.
  • Followed applicable safety regulations while driving on public roads.
  • Communicated effectively with customers of diverse backgrounds, ages, and medical conditions.
  • Greeted patient and explained transport plan and destination.

DFPS/CPS Investigator

Dept of Family and Protective Services
Houston, TX
12.1989 - 10.2021
  • Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
  • Informed victims about legal processes and timelines.
  • Conducted interviews with children and families to assess safety and risk of abuse or neglect.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.

Education

Bachelor of Science - Nursing

Sam Houston State University
Huntsville, TX
12-2027

Associate of Science - Health Sciences

Lone Star College
Houston, TX
12-2024

CNA Certification/Licensing - Certified Nursing Assisant

Lone Star College Continuing Education
Houston, TX
09-2024

Skills

  • Vehicle safety checklist
  • City and non-city driving
  • Customer rapport
  • Stress management techniques
  • Documentation accuracy assurance
  • Route planning expertise
  • Patient transport
  • Regulatory compliance
  • First aid training
  • Excellent communication
  • Transportation safety protocols

Certification

Certified Nursing Assistant Certification/Licensing

Timeline

Metro Lift Transporter

Transdev Transportation
03.2022 - 02.2023

DFPS/CPS Investigator

Dept of Family and Protective Services
12.1989 - 10.2021

Bachelor of Science - Nursing

Sam Houston State University

Associate of Science - Health Sciences

Lone Star College

CNA Certification/Licensing - Certified Nursing Assisant

Lone Star College Continuing Education
Janice Guerra