Janice Guisihan
Fairfield,CA
Overview
18
18
years of professional experience
Work History
Operations Supervisor
Federal Express Corporation
10.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Administration
Fedex Ground
04.2020 - 10.2021
- Delivered work orders, customer administration and customer communication through technology.
- Trained new employees on parts administration procedures, increasing overall department productivity.
- Ensured timely administration of medications, monitoring for side effects or adverse reactions.
- Managed benefits administration, ensuring timely and accurate distribution of employee benefits.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
Package Handler
Fedex Ground
10.2019 - 04.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Log In & Evaluation Specialist
Vf Outdoors, The North Face
01.2012 - 08.2019
- Designed evaluation tools and methodologies, ensuring comprehensive assessment of program performance.
- Improved overall program quality by identifying gaps and recommending evidence-based strategies for enhancement.
- Implemented a culture of continuous improvement by promoting the use of data-driven decision-making processes throughout the organization.
- Evaluator Specialist is to resolve customer's complained & problems, and improve operations and provide exceptional customer service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Job Coach Trainer
Community Access Plus
05.2011 - 02.2012
- Organized regular workshops on resume writing, networking techniques, and interviewing skills to bolster clients'' job-seeking capabilities.
- Enhanced client job search success by providing personalized coaching and guidance.
- Provided constructive feedback on resumes and cover letters, increasing clients'' chances of securing interviews.
- Trained fellow Job Coach Trainers on best practices for effective career counseling and support techniques.
- Ensure clients is working properly and safety.
- Assisted Clients in building successful job search strategies.
- Prepare Monthly progress report of Client.
Customer Service Manager
Kmartcorp
02.2008 - 01.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Child Care Supervisor
Self-employeed
02.2007 - 12.2009
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
- Assessed the effectiveness of programs and services by gathering feedback from staff, parents, and children to inform continuous improvement efforts.
- Served as a resource for staff members seeking guidance on ECE best practices or advice on how to handle specific child care situations effectively.
- Increased enrollment numbers by conducting outreach programs and marketing efforts targeting local families.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
Education
Bachelor of Science - Business Management
Adamson University
Manila, Philippines03.2003
Associate of Science - Computer Science
Ama Computer University
Tarlac, Philippines05.2004
High School Diploma -
Concepcion Catholic School
Concepcion, Tarlac Philippines03.1999
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Warehouse Operations
- Management
- Compliance Management
- Quality Assurance
- Project Planning
- Scheduling Coordination
Timeline
Operations Supervisor
Federal Express Corporation
10.2021 - Current
Administration
Fedex Ground
04.2020 - 10.2021
Package Handler
Fedex Ground
10.2019 - 04.2020
Log In & Evaluation Specialist
Vf Outdoors, The North Face
01.2012 - 08.2019
Job Coach Trainer
Community Access Plus
05.2011 - 02.2012
Customer Service Manager
Kmartcorp
02.2008 - 01.2011
Child Care Supervisor
Self-employeed
02.2007 - 12.2009
Bachelor of Science - Business Management
Adamson University
Associate of Science - Computer Science
Ama Computer University
High School Diploma -
Concepcion Catholic School