Janice Gutierrez
La Porte,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Adept at handling multiple projects and prioritizing tasks.
Overview
12
12
years of professional experience
Work History
Front Desk Lead
Radiant Dermatology And Aesthetics
06.2018 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Maintained high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Managed high call volume and email inquiries, efficiently addressing customer concerns and providing accurate information regarding appointment times, insurance verification, rates, and services.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Field Staffing Specialist
Thorpe Plant Services, Inc.
01.2015 - 07.2017
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Delivered HR training sessions to staff, managers and executives. Making sure all drug screens and training were completed.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity and increased employee satisfaction.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Administrative Assistant
Thorpe Plant Services, Inc.
01.2015 - 07.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Calculated deductions and processed payroll for employees.
Safety Manager Assistant
DWP Pipeline
04.2014 - 06.2014
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored all PPE and Safety supplies orders to keep office well stocked.
- TWIC.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Developed and maintained filing systems to facilitate easy access to information.
- Verified random drug and alcohol tests for accuracy.
Fire Watch
DWP Pipeline
04.2014 - 06.2014
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
Dispatcher
JV Industrial Companies
01.2013 - 05.2013
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
Office Clerk
JV Industrial Companies
08.2012 - 11.2012
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Multimedia Monitor
Houston Area Safety Council
06.2012 - 07.2012
- Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Enhanced data quality by implementing rigorous monitoring and evaluation processes.
- Streamlined data collection processes for improved efficiency and accuracy in reporting.
- Identified potential risks and implemented mitigation strategies to minimize their impact.
Education
Diploma -
La Porte high school
La Porte, TX01.2005
Skills
- Front Desk Management
- Leadership
- Communication
- Billing management
- Time Management
- Customer Service
- File Management
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Front Desk Lead
Radiant Dermatology And Aesthetics
06.2018 - Current
Field Staffing Specialist
Thorpe Plant Services, Inc.
01.2015 - 07.2017
Administrative Assistant
Thorpe Plant Services, Inc.
01.2015 - 07.2017
Safety Manager Assistant
DWP Pipeline
04.2014 - 06.2014
Fire Watch
DWP Pipeline
04.2014 - 06.2014
Dispatcher
JV Industrial Companies
01.2013 - 05.2013
Office Clerk
JV Industrial Companies
08.2012 - 11.2012
Multimedia Monitor
Houston Area Safety Council
06.2012 - 07.2012
Diploma -
La Porte high school
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