Janice Hand
Overland Park,KS
Summary
Skilled, reliable, and outgoing administrative team member with understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
35
35
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER
FPAC-BUSINESS CENTER
05.2020 - 02.2021
- As a federal PMP I exceedingly demonstrated responsibility/accountability for planning, organizing, and directing the completion of specific projects assigned to me for USDA IT Programs while ensuring these projects are on time, on budget, and within scope owners and various IT Teams to ultimately be
- I successfully accomplished these responsibilities working with various IT Teams and keeping IT business owners of progress through meetings, phone calls and regular reporting.
BUSINESS RELATIONSHIP MANAGEMENT PROFESSIONAL
FPAC-BUSINESS CENTER
10.2018 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
IT SPECIALIST TECHNICAL LEAD
FPACG/TCO/FSA/USDA
06.2014 - 10.2018
- Effectively lead a team of testers to meet the product goals and thereby achieving the organizational goals that are derived
- Identified, evaluated and continually improved Federal Lead and Contract Staff training needs, gaps and process
- Wrote and presented reports for senior management
- Initiated communication with other internal offices as needed (Integration, Business, Architecture Office and Project Management Office
IT SPECIALIST
FLACG/TCO/FSA/USDA
01.1999 - 06.2014
- Tested software for bugs, errors, defects or any problem that can affect the performance of computer software or an application
- Guided project managers, subject matter experts and testers in execution, escalation and resolution of all types of issues (software to seating, equipment, etc.)
- Planned and organized meetings of all types (informative, problem solving, technical, financial, planning, etc.)
- Worked with local, regional/national quality, development and project management teams in person, by phone and via email to ensure a strong, dependable and impressive software release to the field
COMPUTER ASSISTANT (HELP DESK)
CSACD/SUAB/FSA/USDA
01.1996 - 01.1999
- Help Desk Support with superior communication and technical skills allowing extraordinary service of current and emerging software for used in State and County Offices
- Created fast rapport with clients and accolades through my friendly and personable demeanor.
CODING CLERK, ACCOUNTING TECHNICIAN, GRAIN CONTRACT SPECIALIST, ETC.
Commodity Credit Headquarters Kansas City
01.1986 - 01.1996
- Numerous progressive jobs within the Commodity Credit Headquarters Kansas City, KCCO, now reorganized under AMS.
Education
Some College (No Degree) - Early Childhood Education
University of Kansas
Lawrence, KSSome College (No Degree) - Accounting
University of Kansas
Lawrence, KSSkills
- Positive and Professional
- Computer Skills
- Service-Oriented Mindset
- Office Administration
- Telephone Etiquette
- Front Desk Operations
Awards
- FSA Administrators Awards (Highest Award for FSA), for contributions to vastly improve FSA's program payment cycle 2010
- Received Individual Performance Rating Award for rating periods 2014 -2018
- Suggestion Award received for government savings
- Recognized for world class customer service and dedication toward reducing open calls at the National Help Desk 1998
- Received more than 20 awards in career
Training
- BUSINESS RELATIONSHIP MANAGEMENT PROFESSIONAL (BRMP) 2019
- ISTQB TEST ENGINEERING FOUNDATIONS CERTIFICATE 2017
- FSA ASPIRING LEADERSHIP PROGRAM AND MENTORING PROGRAM 2016
- SANS SECURITY ESSENTIALS 2009
- LEADING SUCCESSFUL TEAMS 2008
- 508 TESTING AND CERTIFICATION 2003
- TESTING STRATEGIES FOR WEB-BASED APPLICATIONS 2002
Certification
Certified Nurse Aide | KDADS
Johnson County Community College | Overland Park, KS
CNA License #257053
Summer 2021 – Current
Timeline
PROJECT MANAGER
FPAC-BUSINESS CENTER
05.2020 - 02.2021
BUSINESS RELATIONSHIP MANAGEMENT PROFESSIONAL
FPAC-BUSINESS CENTER
10.2018 - 05.2020
IT SPECIALIST TECHNICAL LEAD
FPACG/TCO/FSA/USDA
06.2014 - 10.2018
IT SPECIALIST
FLACG/TCO/FSA/USDA
01.1999 - 06.2014
COMPUTER ASSISTANT (HELP DESK)
CSACD/SUAB/FSA/USDA
01.1996 - 01.1999
CODING CLERK, ACCOUNTING TECHNICIAN, GRAIN CONTRACT SPECIALIST, ETC.
Commodity Credit Headquarters Kansas City
01.1986 - 01.1996
Some College (No Degree) - Early Childhood Education
University of Kansas
Some College (No Degree) - Accounting
University of Kansas