Janice Harper
Selma,Alabama
Summary
Self-motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Focused Accounting professional with over 9 years of experience maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports.. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs.
Overview
27
27
years of professional experience
Work History
Commercial Sales Representative
Marvin's
05.2008 - Current
- Maintain relationships with existing customers to optimize service quality, business growth and customer satisfaction
- Identify business prospects in target markets and develop defined marketing plans to attract new clients
- Attend training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures
- Present bids and contracts for potential clients to review during meetings
- Aggressively generate new business by prospecting, making follow-up calls to customers and contacting referrals
- Draft, submit and process sales contracts for orders received
- Manage daily financial transactions and reporting
- Identify trends in data
- Work across teams to identify risks and develop plans for mitigating them
- Demonstrated negotiation skills by closing sales monthly and increasing client retention rates.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Consumer Affairs Specialist
Kellogg's
01.1997 - 02.2008
- Listened closely and understood perspectives on consumer issues and created equitable and fair solutions
- Identified and resolved consumer issues with thorough research and follow-through
- Delivered support to consumer relations team regarding daily workload, special projects and key trends
- Created and maintained reports and databases to track and evaluate follow-through on consumer affairs issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Accounting And Finance
Strayer University
Washington, DC09.2023
Skills
- Financial Management
- Business Administration
- Financial Transactions
- Financial Compliance
- Billing Codes
- Bank Deposits
- Financial Budgeting and Reporting
- Daily Planning
- Information Updates
- Business Development
- Risk Management
- Budget Administration
- Account Reconciliation
- Financial Management and Reporting
- Business Controls
- Data Entry
- Staff Management
- Credit Card Payments
- Credit and Debt Card Processing
- Closing Procedures
- Effective Customer Communication
- Financial Controls
- Customer Consultations
- Issue Resolution
- Payment Method
- Client Satisfaction
- Personnel Management
- Electronic Communication
- Sales Team Support
- Outreach Initiatives
- Effective Selling Techniques
- Organizational Systems
- Project Support
Timeline
Commercial Sales Representative
Marvin's
05.2008 - Current
Consumer Affairs Specialist
Kellogg's
01.1997 - 02.2008
Bachelor of Arts - Accounting And Finance
Strayer University
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