Janice Hernandez
Antelope,CA
Summary
Proven sales professional with a track record of fostering long-term customer relationships and exceeding sales targets at California Surveying & Drafting Supply, Inc. Skilled in customer service and complex problem-solving, consistently expanded client base through strategic networking and effective sales strategies. Achieved remarkable sales growth by leveraging attention to detail and time management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
Work History
Salesperson
Bay Reprographic & Supply, Inc.
03.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Salesperson
California Surveying & Drafting Supply, Inc.
08.1997 - 03.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
Education
No Degree - Child Development
Fox Valley Technical School
Appleton, WISkills
- Customer Service
- Complex Problem-Solving
- Attention to Detail
- Time Management
- Customer Relationship Building
- Customer Engagement
- Sales process
- Objection handling
- Cross-selling products and services
- Product and Service Sales
- Sales expertise
- Negotiation Tactics
Timeline
Salesperson
Bay Reprographic & Supply, Inc.
03.2022 - Current
Salesperson
California Surveying & Drafting Supply, Inc.
08.1997 - 03.2022
No Degree - Child Development
Fox Valley Technical School
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