Janice Hernandez
Katy,Texas
Summary
Dynamic residential property management professional with over 25 years of comprehensive experience, demonstrating a proven ability to excel in roles from Leasing Consultant to Property Manager across multiple properties simultaneously. Recognized for unwavering dedication, hard work, and a strong commitment to professional excellence and integrity. Known for effectively managing diverse teams and fostering positive tenant relationships while optimizing property performance. Adaptable and enthusiastic about embracing new challenges to drive continued success in the industry.
Overview
31
31
years of professional experience
Work History
Community Director
RPM Management
01.2023 - 05.2024
- Established metrics for evaluating program success, driving continuous improvement in community offerings.
- Advocated for policy changes based on community insights, influencing decision-making at organizational levels.
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Established robust social media presence for the community that attracted new residents.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Maintained documentation, wrote reports and tracked expenses using NEXXUS.
- Managed digital and physical office records and used Yardi tools to track trends and report on metrics.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Community Director
Indio Management
08.2022 - 01.2023
- Developed community engagement initiatives to strengthen local partnerships and increase participation.
- Implemented strategic programs addressing community needs, enhancing overall service delivery.
- Coordinated resources for events, optimizing logistics and volunteer management for maximum impact.
- Led team of outreach coordinators, mentoring staff to improve community relations and support efforts.
- Analyzed community feedback to refine services, ensuring alignment with resident expectations and priorities.
- Fostered collaborations with local organizations, leveraging partnerships to expand service reach and effectiveness.
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Spearheaded sustainability initiatives within the community that reduced waste output.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
- Maintained documentation, wrote reports and tracked expenses using OneSite.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Provided individualized support services when necessary that helped improve overall tenant wellbeing.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Diversified tenant mix by effectively targeting renters of different socioeconomic and ethnic backgrounds.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Senior Property Manager
Unified Residential Management at Villa La Jolla Apartments
11.2019 - 08.2022
- Maximize the profitability of the property.
- Provide coaching, guidance, lead, motivate, and develop a high performing staff.
- Utilize Nexus and Yardi accounting system, creating and approving purchase orders.
- Review budget control reports to ensure property is within budgeted expectations.
- Ensure the day to day operations of the asset, ran smoothly.
- Increase occupancy in a highly oversaturated market.
- Effective marketing programs, lease renewal strategies, and resident retention plans.
- Monthly Variance & Gauges, in addition to Owners report upon request.
- Decreased delinquency to 1% prior to month end close-out.
- Prepare and conduct property inspections and corporate or investor tours.
- Directed property management operations, ensuring compliance with regulations and optimizing tenant satisfaction.
- Developed and implemented strategic maintenance programs to enhance property value and reduce operational costs.
Property Manager
Capstone Real Estate Services at Villa La Jolla Apartments
03.2018 - 11.2019
- A proven knowledge and experience managing a multifamily operation, which includes financial reporting, sales, marketing, maintenance and resident relations.
- Strong understanding of financial statements such as budget, financial reports, P&L Statements, General Ledger etc. Experience in writing and maintaining budgets.
- Strong understanding of federal, state and local fair housing laws and provisions.
- Experience using Yardi or other related property management accounting software.
- Experience using Microsoft Outlook, Word, and Excel.
- Increased Occupancy from 75% to 94% within (1) year time frame.
- Self-motivated, team builder, strong cross trainer, with ability to produce employees for higher positions within the industry.
- Professional communication
- Superior management and professional leadership skills; capable managing a team.
- Attention to detail, organization, strong time-management and problem-solving skills.
- Successful with managing and meeting goals and deadlines on a consistent basis.
Recruiting Client Manager
Recruiting Client Manager at CST Connections
01.2014 - 03.2018
- As a Recruiting Client Manager, I manage a clientele of companies and candidates to ensure the maximum synergy for both while servicing a variety of industries. By taking the time to truly understand both the tangible skills for the role and the intangibles that are unique to an organization or a candidate it gives me the ability to deliver my client’s employees; not just a resume! By maximizing technology, we are able to provide our unique service to any corner of the world!
- Prepare and distribute client/candidate spreadsheet, weekly goals meeting updates on status of all pipeline data.
- Sourcing methodology included: LinkedIn, Monster, Indeed, Career Builders, Craigslist, Post Jobs Free.
Property Manager
ORION Real Estate Services at The Park at Fort Bend Apartments
09.2010 - 12.2013
- Management of rent, utility, introductory and administrative collections resulting in an overall increase in net income. Overall income increases by 5% or more, annually.
- Proficient in monthly variance and gauge reports, as well.
- Demonstrate consistency with invoicing and purchasing within designated budgets to minimize overhead costs and stretch resources.
- Spearhead for creative and innovative advertising campaigns developed on a budget, establishing new customer satisfaction and current client retention.
- Weekly Sales goals huddle meetings.
- Monthly Variance/Gauge reports, in addition to any Owners report required.
- Negotiate vendor contracts, delegate and audit labor/maintenance contract work.
- Met or beat aggressive deadlines on a weekly basis under a high stress environment by utilizing
- Organizational skills and prioritization through successful implementation of spreadsheets charting all areas of progress, deficiencies and goals.
- Tour and present the community in a compelling way and assisting prospective residents find the right apartment home.
- Input employee payroll bi-weekly.
- Cross-Train Staff
- Maintained 95-97% Occupancy during my tenure, with the assistance of a highly qualified, inside and outside support Team.
- Administering late and non-sufficient check charges.
- Oversee maintenance (Tenant satisfaction)
- Balance spreadsheets for weekly, monthly & quarterly review.
- Maintaining accurate resident records, posts all rents, deposits and all A/P functions.
Property Manager
AIMCO at Trails of Ashford Apartments, Brant Rock Condos, The Mills & Westwood Fountains
08.1993 - 02.2010
- Committed to manage (2) properties in West Houston/Alief area, reported directly to supervisor; responsible.
- Responsible for all daily activity which included some minor rehab. construction, assisted with organizing an after-school kids’ program on property with the YMCA and PACT Team, improved occupancy from 87% to 97% in 60 days, resident retention, marketing, bills with Ops Technology, worked with Real site, section 8 Housing and maintained files in compliance with the ADHP Tax Credit Program.
- Instrumental in maintaining a 1% in delinquency collections at the lowest during my tenure.
- Culminating in the responsibility for coordinating all office functions and supervising a team of 12 employees. Results: Was awarded Property of the year and manager of the year in 2001 & 2003.
- Analyzed and evaluated property performance, property inspections, and audit of files along with closeout reports.
- Monitor property operations including delinquencies, financial reports, marketing analysis. Created annual budgets with trend analysis and market projections.
- Decreased employee turnover by 50% in 7 years by creating a team environment which allowed us to achieve all quarterly bonus goals based on the annual budget, increasing occupancy & NOI.
Education
Medical Assistant Certification -
Hargest Vocational Institute
General Diploma - undefined
James Madison High School
Skills
- Innovative concept development
- Talent Strategist
- Critical thinking
- Supportive team participant
- Self-starter/goal driven
- Supporting professional development
- Excellent verbal and written communication skills
- Cold calling
- Skilled in Microsoft Office applications
- CRM
- Yardi
- OneSite
- Rentroll
- Nexus integration
- Tenant communication
- Property maintenance
- Activity planning
- Digital communications
- Budget administration
- Fundraising expertise
- Time management
- Attention to detail
- Multitasking Abilities
- Property inspections
- Active listening
- Effective communication
- Adaptability and flexibility
- Multi-family property management
- Financial budgeting and reporting
Timeline
Community Director
RPM Management
01.2023 - 05.2024
Community Director
Indio Management
08.2022 - 01.2023
Senior Property Manager
Unified Residential Management at Villa La Jolla Apartments
11.2019 - 08.2022
Property Manager
Capstone Real Estate Services at Villa La Jolla Apartments
03.2018 - 11.2019
Recruiting Client Manager
Recruiting Client Manager at CST Connections
01.2014 - 03.2018
Property Manager
ORION Real Estate Services at The Park at Fort Bend Apartments
09.2010 - 12.2013
Property Manager
AIMCO at Trails of Ashford Apartments, Brant Rock Condos, The Mills & Westwood Fountains
08.1993 - 02.2010
General Diploma - undefined
James Madison High School
Medical Assistant Certification -
Hargest Vocational Institute