JANICE HILL
Bow
Summary
Seasoned professional with extensive experience in customer support, known for driving impactful solutions and fostering team cohesion. Possesses strong focus on achieving measurable results and maintaining high standards. Recognized for adaptability and reliability in dynamic environments, with key skills in conflict resolution and leadership.
Overview
10
10
years of professional experience
Work History
Retail Sales/Inventory Manager
The Pot Shop/The Joint
Bellingham, WA
05.2017 - 08.2018
- Quickly built a positive reputation by providing recommendations tailored to individual customer needs, tolerance levels, and preferences with a friendly, professional, and knowledgeable approach.
- Ensured WSLCB Rules & Regulations compliance via routine ID verification and adherence to purchase-limits.
- Opened and closed the store, including cash reconciliation, safe counts, alarm procedures, and end-of-day reporting.
- Collaborated with ownership and upper management on operational improvements, sales strategies, and staff development.
- Managed store inventory and implemented retail restocking procedures for staff, leading to increased sales.
- Assisted with merchandising, product placement, and store presentation to enhance customer experience and sales flow.
Customer Support Lead Supervisor
MiLa/XCJ Corp
Bellingham, WA
01.2022 - 06.2025
- Led a 12-person customer support team with regular coaching, performance reviews, and development plans to raise service standards and team productivity.
- Owned escalation management for complex cases, ensuring timely resolution and preservation of key customer relationships.
- Designed and implemented training programs to boost team skills and service quality.
- Cultivated a positive team culture by providing ongoing mentorship, resulting in enhanced morale and improved performance metrics across the support team.
- Streamlined customer issue resolution processes, leading to reduced escalations.
- Collected data on customer feedback trends and generated reports to identify areas for improvement, implementing changes that yielded substantial gains in service quality.
- Partnered with Production, Operations, and Quality Assurance to resolve systemic issues and streamline cross-functional workflows.
Office Manager/Bookkeeper
Law Office of Sean D. McKee
Bellingham, WA
01.2020 - 12.2021
- Managed financial records, ensuring accuracy and compliance with QuickBooks and Clio.
- Processed payroll and filed quarterly taxes.
- Maintained precise records of accounts receivable and payable, fostering transparency and trust with vendors and clients alike.
- Handled sensitive documents with care, ensuring client confidentiality.
- Provided essential support to team members by answering the phones, updating calendars, and keeping the office clean, promoting a positive work environment and enhancing overall team productivity.
Consignment Intake/Retail Sales/Beauty Products Tagger
Labels Women’s Consignment
Bellingham, WA
12.2018 - 02.2020
- Managed consignment intake in a fast-paced setting, maintaining organization for 45,000+ client accounts.
- Developed pricing for new products, boosting sales for company and consignors.
- Executed tasks with precision, ensuring detailed account management and product intake.
- Streamlined consignment processes, improving efficiency and client satisfaction.
- Assisted in on-boarding and training new hires, providing guidance on store procedures and customer service best practices.
- Maintained an organized and clean consignment intake area, supporting merchandising tasks.
Special Events + Trivia Host/Bartender
Boscoe’s
Bellingham, WA
06.2017 - 11.2018
- Complied with WSLCB Rules & Regulations with professionalism through strict adherence to ID verification and alcohol intake limits.
- Increased traffic and sales by hosting unique events and original trivia nights, engaging a diverse customer base.
- Promoted and advertised special events in the community and on social media platforms.
- Entrusted with opening and closing the bar independently.
- Maintained a clean, organized bar and restocked as needed.
Cosmetology Instructor
The Beauty Institute
Bellingham, WA
02.2015 - 05.2017
- Taught both professional and personal development in relation to building a successful business.
- Regularly attended continuing education classes to improve skills and teaching methods.
- Delivered engaging classroom instruction on various cosmetology topics, fostering a positive learning environment.
- Provided guidance on client consultation techniques to help students understand customer needs.
- Evaluated student performance and provided constructive feedback for improvement.
- Collaborated with colleagues to develop creative teaching strategies and lesson plans.
- Coordinated field trips to local salons and trade shows to share industry experiences.
Education
Cosmetology Instructor
TONI&GUY Hairdressing Academy
Bellingham, WA07-2015
English
Daytona State College
Daytona Beach, FL04-2012
Cosmetology
International Academy
South Daytona, FL09-2006
Skills
- POS system operation
- Staff training and development
- Customer education
- Product merchandising
- Cross-functional Collaboration
- Process Improvement
- Critical Thinking
- Inventory Management
- Strong work ethic
- Teamwork and collaboration
Timeline
Customer Support Lead Supervisor
MiLa/XCJ Corp
01.2022 - 06.2025
Office Manager/Bookkeeper
Law Office of Sean D. McKee
01.2020 - 12.2021
Consignment Intake/Retail Sales/Beauty Products Tagger
Labels Women’s Consignment
12.2018 - 02.2020
Special Events + Trivia Host/Bartender
Boscoe’s
06.2017 - 11.2018
Retail Sales/Inventory Manager
The Pot Shop/The Joint
05.2017 - 08.2018
Cosmetology Instructor
The Beauty Institute
02.2015 - 05.2017
English
Daytona State College
Cosmetology
International Academy
Cosmetology Instructor
TONI&GUY Hairdressing Academy