Janice Hogue
Auburn,ME
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Office Manager
07.2021 - Current
- Prepare and process financial documents such as invoices, purchase orders, payments
- Payroll for 45+ employees using ADP and QBO
- Oversee daily administrative operations including incoming calls, monitoring and handling correspondence for 3+ company email accounts, ordering supplies
- On-boarding all new hires and maintaining employee files.
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Identified and communicated customer needs to supply chain capacity and quality teams
Office Manager & Shore Side Coordinator
Liberty Fleet of Tall Ships
11.2011 - 10.2020
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Controlled finances to lower costs and keep business operating within budget
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Operations Manager
The Gap, Inc
01.2007 - 01.2011
- Maintain constant communication with management, staff to ensure proper operation of the store
- Oversee inventory and loss prevention management
- Recruit, hire, train, schedule, and discipline employees
- Open/Set Up/Close procedures, Payroll for 30+ employees.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and implemented strategies to maximize customer satisfaction
Assistant Store Manager, Operations Manager, Department Manager
Linens N Things
01.2001 - 01.2007
- Recruit, hire, train, schedule, and discipline employees
- Oversee inventory and loss prevention management
- Maintain constant communication with management, staff to ensure proper operation of store
- Ensure departments were set to company schematic's and volume levels
- Managed payroll for all store employees.
Education
Some College (No Degree) - Liberal Arts
North Shore Community College
Beverly, MAHigh School Diploma -
Montgomery Blair High School
Silver Spring, MD06.1977
Skills
- QuickBooks Online, Fareharbor, Microsoft Office
- Loss Prevention
- Office Management
- Recruiting
- Payroll
- Accounts Payable and Receivable
- Office Supplies and Inventory
- Credit and Collections
- Petty Cash Disbursement
- Inventory Control
- Departmental Support
- Operational Standards
- Office Administration
- Workload Prioritization
- Customer Service Management
- Billing and Invoicing
- Administrative Management
- Creative Thinking
- Staff Training
- Customer Feedback
- Vendor Communication
- Confidential Records Management
- Administration and Operations
Timeline
Office Manager
07.2021 - Current
Office Manager & Shore Side Coordinator
Liberty Fleet of Tall Ships
11.2011 - 10.2020
Operations Manager
The Gap, Inc
01.2007 - 01.2011
Assistant Store Manager, Operations Manager, Department Manager
Linens N Things
01.2001 - 01.2007
Some College (No Degree) - Liberal Arts
North Shore Community College
High School Diploma -
Montgomery Blair High School
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