Janice Hopson
Odessa
Summary
Detail-oriented office administrator skilled in time management and multitasking. Proven ability to streamline processes and enhance productivity in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Office Administrator
Nance International
Odessa, TX
06.2024 - Current
- Managed office supplies inventory, ensuring timely restocking and optimal organization.
- Coordinated schedules and jobs for technicians.
- Processed incoming correspondence, prioritizing responses to improve workflow and organization.
- Assisted with data entry and maintenance of electronic filing systems for accurate record-keeping.
- Supported onboarding processes for new hires, facilitating training sessions and orientation activities.
- Developed and maintained office procedures to streamline administrative tasks and enhance productivity.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Owner/Operator
Hopson AC & Heating
Kountze, TX
01.2014 - 06.2024
- Managed daily operations for HVAC service and installation, ensuring customer satisfaction and timely project completion.
- Developed efficient scheduling systems to optimize technician routes and minimize downtime.
- Oversaw inventory management, ensuring adequate supply levels while minimizing unnecessary costs.
- Analyzed financial reports to identify cost-saving opportunities and optimize budgeting processes.
- Established vendor relationships to ensure timely supply chain management and product availability.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Assistant Service Manager
Perfect Air
Kountze, TX
08.2011 - 01.2014
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Supported service team in troubleshooting technical issues and resolving customer inquiries.
- Implemented process improvements to enhance workflow efficiency and service quality.
- Trained new staff on company protocols and service standards to ensure consistent performance.
- Managed inventory levels, coordinating with suppliers to optimize stock availability for service needs.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Followed up with customers during and after installations to verify satisfaction.
Education
No Degree - General Studies
Southwest Texas State University
San MarcosMedical Technician - Medical
US Air Force Technical Training School
Wichita Falls, TX08.1993
Skills
- Time management
- Office administration
- Database entry
- Leadership and supervision
- Scheduling appointments
- Managing office supply inventory
- Expense reporting
- Payroll and accounts payable and receivable
- Teamwork and collaboration
- Problem-solving
- Multitasking and organization
- Attention to detail
Languages
English
Full Professional
Timeline
Office Administrator
Nance International
06.2024 - Current
Owner/Operator
Hopson AC & Heating
01.2014 - 06.2024
Assistant Service Manager
Perfect Air
08.2011 - 01.2014
No Degree - General Studies
Southwest Texas State University
Medical Technician - Medical
US Air Force Technical Training School