Janice Horton

Driven professional with excellent customer service, leadership and sales abilities. Extensive experience in retail environments and well-versed in meat types, cuts and processing.

• Front desk agent (hotel), Proficient, 01/2022, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
• Work style: Reliability, Proficient, 03/2022, Tendency to be reliable, dependable, and act with integrity at work
• Medical receptionist skills, Proficient, 08/2023, Managing physician schedules and maintaining accurate patient records
• Food safety, Completed, 04/2022, Knowledge of proper food and equipment handling safety measures
• Cleaner fit, Proficient, 08/2023, Measures the traits that are important for successful cleaners
• Typing, Completed, 08/2023, Transcribing text
• Customer service fit, Proficient, 06/2022, Measures the traits that are important for success for customer service roles
• Verbal communication, Completed, 09/2023, Speaking clearly, correctly, and concisely
• Administrative assistant/receptionist, Proficient, 10/2022, Using basic scheduling and organizational skills in an office setting
• Customer focus & orientation, Completed, 02/2023, Responding to customer situations with sensitivity
• Work motivation, Proficient, 05/2023, Level of motivation and discipline applied toward work
• Work style: Professionalism, Completed, 02/2023, Tendency to be accountable, professional, open to feedback, and act with integrity at work
• Bartending, Proficient, 08/2023, Understanding, pouring, and mixing drink orders
• Data entry: Attention to detail, Completed, 01/2022, Maintaining data integrity by detecting errors
• Food safety, Proficient, 05/2023, Knowledge of proper food and equipment handling safety measures
• Management & leadership skills: Impact & influence, Completed, 08/2022, Choosing the most effective strategy to inspire and influence others to meet business objectives
• Call center customer service, Proficient, 01/2022, Demonstrating customer service skills in a call center setting
• Food service: Customer situations, Completed, 09/2022, Identifying and addressing customer needs in a food service setting
• Sales skills, Completed, 04/2022, Influencing and negotiating with customers
• Retail customer service, Proficient, 03/2022, Responding to customer situations in a retail setting
• Warehouse safety, Completed, 08/2022, Using safe practices in a warehouse setting
• Work style: Conscientiousness, Proficient, 09/2022, Tendency to be well-organized, rule-abiding, and hard-working
• Mechanical knowledge, Proficient, 02/2023, Understanding and applying mechanical concepts and processes
• Customer focus & orientation, Completed, 07/2022, Responding to customer situations with sensitivity
• Food service fit: Crew member, Proficient, 05/2022, Measures the traits that are important for successful food service crew members
• Office manager, Proficient, 07/2022, Scheduling and budgeting
• Data entry: Attention to detail, Proficient, 01/2023, Maintaining data integrity by detecting errors
• Spreadsheets with Microsoft Excel, Proficient, 07/2022, Knowledge of various Microsoft Excel features, functions, and formulas
• Customer service, Proficient, 01/2022, Identifying and resolving common customer issues
• Attention to detail, Proficient, 08/2022, Identifying differences in materials, following instructions, and detecting details among distracting information
• Cooking skills: Basic food preparation, Proficient, 04/2022, Preparing food, using cooking equipment, and converting ingredient measurements
• Manufacturing fit, Proficient, 09/2022, Measures the traits that are important for success in manufacturing roles
• Work style: Reliability, Proficient, 10/2022, Tendency to be reliable, dependable, and act with integrity at work
• Supervisory skills: Motivating & assessing employees, Proficient, 01/2024, Motivating others to achieve objectives and identifying improvements or corrective actions
• Administrative assistant/receptionist, Completed, 01/2022, Using basic scheduling and organizational skills in an office setting
• Food service: Customer situations, Proficient, 08/2023, Identifying and addressing customer needs in a food service setting
• Customer focus & orientation, Completed, 08/2023, Responding to customer situations with sensitivity
• Food service: Customer situations, Proficient, 09/2023, Identifying and addressing customer needs in a food service setting
• Medical receptionist skills, Completed, 02/2023, Managing physician schedules and maintaining accurate patient records
• Customer focus & orientation, Completed, 01/2022, Responding to customer situations with sensitivity