Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janice Hudak

Key West,FL

Summary

Knowledgeable manager with years of experience bringing planning and problem-solving abilities. Focused on delivering exceptional customer experiences, as well as creating a fun and productive work environment to maximize staff retention. Organized decision-maker and strategic planner with natural relationship building and leadership talents.

Overview

16
16
years of professional experience
1
1
Certification

Work History

FOH Manager

Mangoes Restaurant
KEY WEST, FL
05.2023 - Current
  • Direct front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Create weekly schedules for FOH staff that optimize efficiency while meeting labor cost goals.
  • Interview, hire, and facilitate the training of new employees.
  • Manage all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
  • Supervise the kitchen food line and expedite the rush as needed.
  • Oversee the retail division of the business by creating an impactful display area, conducting monthly inventories, and placing orders to maintain established par levels

General Manager

Firefly
Key West, FL
06.2019 - 04.2023
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Participated in weekly meetings with the owner to keep her apprised of relevant restaurant activity and to ensure a shared focus.
  • Ordered food products, kitchen equipment and food service supplies on a weekly basis.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Lead efforts for all events that Firefly participated in, both on-site and off, such as Taste of Key West, Goombay, and the annual Thanksgiving dinner.

Restaurant & Events Manager

Firefly
Key West, FL
11.2014 - 06.2019
  • Interviewed and participated in the hiring and training of FOH staff.
  • Prepared employee schedules to maintain appropriate staffing levels during both peak and slow periods.
  • Processed weekly contract payroll.
  • Created and implemented thorough opening and closing checklists, for managers and serving staff, to maintain operational standards.
  • Created a spreadsheet to assist in performing accurate weekly beer and wine inventories. Participated in meetings and order placement with beer and wine reps.
  • Booked all on-site events, such as wedding rehearsal dinners, "morning-after" brunches, and "welcome dinners". Handled all client questions/concerns via different communication channels to deliver exceptional customer service.

Restaurant Hostess

Firefly
Key West, FL
10.2013 - 11.2014
  • Escorted guests to tables, furnished menus, and highlighted daily specials.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests.
  • Built positive relationships with other front-of-house and kitchen staff.

Multi-Store Manager

FantaSea and Terra Nova
Key West, FL
09.2013 - 11.2014
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals for each store and all individuals.

Store Manager

Barnes & Noble
Orlando, FL
05.2009 - 08.2013
  • Hosted three Regional level meetings led by Regional VP, in a three month period.
  • Managed Community Relations business that became the model for the District.
  • Successfully hosted three National Company Conferences with subsequent store visits by Company CEO and Vice Presidents.
  • Consistently exceeded annual payroll goals.
  • Staff development efforts resulted in five internal promotions during fiscal 2012, most notably promoting an Assistant Manager to Store Manager within the District.
  • Hosted three significant author events in 2011 (Tim Tebow, President Bill Clinton, Janet Evanovich) and one in 2010 (Sarah Palin); each event resulted in an excess of 1000 guests, with overwhelmingly positive customer response.

Assistant Manager

Barnes & Noble
Orlando, FL
07.2008 - 05.2009
  • Successfully handled the transition from role of Store Manager to that of an Assistant Manager while learning the book business.

Education

Bachelor of Arts - Business Management

Eckerd College
St. Petersburg, FL

Skills

  • Interpersonal Communication
  • Organization & Prioritization
  • Problem Solving/Anticipating Problems
  • Customer Service
  • Team-oriented
  • Relationship Building
  • Supply Ordering and Management
  • Health Code Compliance
  • Front of House Management
  • Stable Work History

Certification

  • ServeSafe Food Protection Manager Certification

Timeline

FOH Manager

Mangoes Restaurant
05.2023 - Current

General Manager

Firefly
06.2019 - 04.2023

Restaurant & Events Manager

Firefly
11.2014 - 06.2019

Restaurant Hostess

Firefly
10.2013 - 11.2014

Multi-Store Manager

FantaSea and Terra Nova
09.2013 - 11.2014

Store Manager

Barnes & Noble
05.2009 - 08.2013

Assistant Manager

Barnes & Noble
07.2008 - 05.2009

Bachelor of Arts - Business Management

Eckerd College

Similar Profiles

CREATE PROFILE
Janice Hudak