Janice Hughes
Springfield,IL
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Prison Rape Elinination Act Coordinator (PREA)
Family Guidance Centers
Springfield, IL
06.2024 - 10.2024
- Created and maintained accurate records of departmental activities, including personnel documents and project timelines.
- Conducted interviews and assessments with clients in accordance with the Prison Rape Elimination Act (PREA) policy and procedures, with federal inmates within the facilities.
- Analyzed data to identify trends in customer behavior and preferences.
- Provided PREA training for all staff, new hires, volunteers, and contractors
- . Advise staff on PREA implementation and/or interpretation of PREA policies.
- Reviewed reports to ensure completeness and accuracy.
- Reported annually, statistical data on PREA investigations.
Child Protection Specialist
IL Dept of Children and Family Services
Springfield, IL
04.2023 - 06.2024
- Developed and implemented child protection strategies for at-risk children.
- Conducted regular home visits to assess safety and wellbeing of children in high-risk situations.
- Collaborated with social services, law enforcement, and other stakeholders to provide comprehensive support for vulnerable families.
- Identified potential abuse or neglect cases and referred them to appropriate agencies.
- Provided crisis intervention services to families facing difficult challenges.
- Assisted in the development of individual case plans for children in need of protection.
- Evaluated family dynamics and provided counseling to help build strong relationships between parents and caregivers and their children.
- Monitored court proceedings related to child welfare cases and reported findings as necessary.
- Maintained accurate records on all case activities including notes from interviews and assessments conducted with clients and families.
- Attended trainings on a regular basis to stay up-to-date on current laws, regulations, trends. related to child welfare issues.
- Participated in multidisciplinary team meetings to discuss best practices when working with at-risk youth.
- Worked closely with foster care providers and other community organizations providing services for children in need of protection.
- Provided ongoing support services such as referrals, resources information, mentoring programs.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
Social Services Coordinator
Family Guidance Centers
Springfield, IL
09.2015 - 04.2023
- Assisted in developing policies and procedures related to social service programs.
- Monitored client progress and outcomes, providing guidance and support as needed.
- Developed and implemented social services programs to meet the needs of clients.
- Conducted individual assessments to identify client needs and develop appropriate interventions.
- Provided case management services including crisis intervention, advocacy, referrals, and follow-up.
- Coordinated community resources for individuals in need of assistance or support.
- Maintained accurate records of all client interactions and services provided.
- Attended workshops, conferences, seminars, and trainings to stay abreast of current trends in the field.
- Facilitated group sessions designed to address specific issues such as substance abuse or mental health concerns.
- Utilized a variety of assessment tools to evaluate clients' strengths, weaknesses, abilities, skillsets.
- Developed educational materials regarding available services for distribution among target populations.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Family Adovocate
Urban League
Springfield, IL
08.2013 - 08.2015
- Provided case management services to families in need of assistance.
- Conducted home visits and assessments to evaluate family dynamics.
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
- Coordinated referrals for mental health services and other specialized services.
- Developed individualized service plans in collaboration with families and relevant professionals.
- Facilitated support groups for parents and caregivers on issues related to parenting skills, anger management, depression.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Educated clients about available community resources and assisted them with accessing those resources when needed.
- Collaborated with community partners such as schools, hospitals, social service organizations. to provide comprehensive services to families in need.
Data Entry Clerk
Department of Vertran Affairs
Springfield, IL
09.2009 - 12.2011
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
Daycare Director
Nehemiah Child Development Center
Springfield, IL
09.2001 - 02.2008
- Managed daily operations of daycare facility, including staff supervision and budgeting.
- Developed and implemented policies and procedures to ensure safety and quality of care for children.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
- Created individualized developmental plans for each child based on assessments of their needs.
- Conducted parent-teacher conferences to discuss progress of children's development.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Interviewed potential employees and conducted background checks prior to hiring.
- Monitored staffing levels to ensure adequate coverage for all shifts at the facility.
- Provided guidance and support to teachers in order to improve teaching methods and skillset.
- Resolved conflicts between staff members by providing constructive feedback and coaching strategies.
- Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center.
- Collaborated with other educators in order to develop innovative curriculum that meets the needs of all children attending the daycare center.
- Established relationships with parents through regular communication about their children's progress at the daycare center.
- Implemented a rewards system for positive behavior among children while enforcing disciplinary action when needed.
- Assisted in recruiting new families by organizing open house events or tours of the facility.
- Coordinated special programs such as holiday parties or summer camps for enrolled students.
- Ordered supplies necessary for daily operations of the daycare center from approved vendors.
- Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates.
- Developed marketing campaigns aimed at increasing enrollment numbers within the facility.
- Scheduled routine maintenance on equipment used throughout the daycare center.
- Provided emergency first aid when needed during incidents involving any of the children under care.
- Communicated with parents and fostered strong professional relationships.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Oversaw daily activities and programs to educate and socialize participants.
Education
Master of Arts - Human Services
University of Illinois At Springfield
Springfield, IL06-2020
Bachelor of Arts - Psychology
University of Illinois At Springfield
Springfield, IL07-2012
Associate of Arts - Early Childhood Education
Lincoln Community College
Springfield,ILSkills
- Multidisciplinary Collaboration
- Confidentiality Practices
- Mental health awareness
- Client Counseling
- Needs Assessment
- Client Records Management
- Peer Counseling
- Treatment Plans
Certification
- I have received my CWEL certification through the Department of Children and Family services.
- I have CERAP through the IAODAPCA
Affiliations
- I love dancing
- I enjoy many genres of music
Timeline
Prison Rape Elinination Act Coordinator (PREA)
Family Guidance Centers
06.2024 - 10.2024
Child Protection Specialist
IL Dept of Children and Family Services
04.2023 - 06.2024
Social Services Coordinator
Family Guidance Centers
09.2015 - 04.2023
Family Adovocate
Urban League
08.2013 - 08.2015
Data Entry Clerk
Department of Vertran Affairs
09.2009 - 12.2011
Daycare Director
Nehemiah Child Development Center
09.2001 - 02.2008
- I have received my CWEL certification through the Department of Children and Family services.
- I have CERAP through the IAODAPCA
Master of Arts - Human Services
University of Illinois At Springfield
Bachelor of Arts - Psychology
University of Illinois At Springfield
Associate of Arts - Early Childhood Education
Lincoln Community College
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