Janice Hunsaker
Fountain Valley,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Zcater
08.2018 - 03.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Medical Transcriber
Hoag Hospital Newport Beach
05.1998 - 02.2016
- Managed and updated donor information in databases.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
- Streamlined transcription processes for faster turnaround times by implementing efficient editing and proofreading techniques.
- Increased productivity by utilizing advanced transcription software and equipment for accurate and timely results.
Education
No Degree - Sales And Marketing
Goldenwest College
Huntington Beach, CA05.1987
Skills
- Remote Office Availability
- Order Processing
- Relationship Building
- Product Education
- Account updating
Timeline
Customer Service Representative
Zcater
08.2018 - 03.2020
Medical Transcriber
Hoag Hospital Newport Beach
05.1998 - 02.2016
No Degree - Sales And Marketing
Goldenwest College