JANICE JARBA
Richmond,Tx
Summary
Highly motivated with 7 years of customer experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
13
13
years of professional experience
Work History
Concierge /Invoice Specialist(Mercedes Benz)
TTEC, Mercedes Benz
04.2021 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Utilized variety of organizational and communication skills to drive customer satisfaction
- Developed relationships with local businesses to secure discounts and special offers for guests
- Met accounting deadlines consistently with good organizational skills and sound scheduling practices
- Contributed to strong scores on invoice audits with impeccable records
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Monitored customer accounts to identify and rectify billing issues.
Insurance Ambassador (UHC)
Activus Connect
12.2022 - Current
- Shopped for members over the phone
- Activate insurance card and food benefits cards
- Make utilities payment
- Troubleshooting application system and websites
- Store support and giving members overview about benefits and usage.
- Assistance with programs overview and information.
RTC Specialist
Upbring Krause Children Center TX
11.2020 - 06.2021
- Helping children with disabilities by taking them to doctor's appointment, cooking, and ensuring that their well-being is not harmed or in danger
- Managing health care information.
- Created and managed project plans, timelines and budgets.
- Provided feedback and guidance to program participants regarding progress and development.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Assisted in preparing recreational materials and supplies for each activity.
- Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
CNA
First Light Homecare TX
06.2020 - 11.2021
- Personal Care to clients, assisting with activities of daily living, providing companionships and documentation of client's day to day tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
Transportation Coordinator
Olde Knox Commons
04.2018 - 06.2019
- Scheduling VA appointments, doctors' appointments, and transporting to and from these appointments
- Managing health care information and systems, and ensuring of vehicles maintenance and operations
- Met safety and regulatory standards for full operational compliance
- Analyzed transportation data to identify improvement opportunities
- Negotiated contracts with carriers to secure optimized rates
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Adhered to tight schedule and met departure and arrival deadlines.
Customer Service representative
CNA – Southminister Homecare and Rehabilitation
04.2017 - 06.2019
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
- Maintained clean and well-organized environment to promote client happiness and safety
- Provided mental and emotional support to keep clients happy and healthy
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
- Worked to improve patient outlook and daily living through compassionate care.
Operating Service Manager
Patcom International
05.2010 - 09.2015
- Managing guest interaction from surveys, calls, and reviews
- Design and create actionable plans and informations needed for customer's satisfaction and expectations
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Identified and communicated customer needs to supply chain capacity and quality teams
- Leveraged data and analytics to make informed decisions and drive business improvements
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Established team priorities, maintained schedules and monitored performance
- Negotiated with vendors to secure best prices for parts and supplies.
Education
High School Diploma - undefined
Seventh Day Adventist High School
undefined
Associate Psychology - undefined
Liberty University
2020
Skills
- Skills & Abilities
- Verbal Communication Client and Family Focus Microsoft Office
- Administrative management Scheduling Customer Service
- Cash Management SAP software QuickBooks Time Management
- Workflow Management
- Data Analytics
- Multitasking and Organization
- MS Office
- Billing and Accounting Support
- Critical Thinking
- Adaptability and Flexibility
- Coaching and Mentorship
- Reliable and Responsible
- Office Administration
- Employee Relations
- Documentation
- Quality Assurance
- Team Leadership
- Service Scheduling
- Team Scheduling
- Technical Support
- Analytical Thinking
- Vendor Sourcing
- Compliance Enforcement
Timeline
Insurance Ambassador (UHC)
Activus Connect
12.2022 - Current
Concierge /Invoice Specialist(Mercedes Benz)
TTEC, Mercedes Benz
04.2021 - Current
RTC Specialist
Upbring Krause Children Center TX
11.2020 - 06.2021
CNA
First Light Homecare TX
06.2020 - 11.2021
Transportation Coordinator
Olde Knox Commons
04.2018 - 06.2019
Customer Service representative
CNA – Southminister Homecare and Rehabilitation
04.2017 - 06.2019
Operating Service Manager
Patcom International
05.2010 - 09.2015
High School Diploma - undefined
Seventh Day Adventist High School
Associate Psychology - undefined
Liberty University