Dedicated and dependable administrative professional with successful experience in fast-paced office environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Heartland Home Health and Hospice
05.2024 - Current
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved client well-being by providing compassionate and attentive personal care.
Completed thorough documentation of client care, activities, maintaining accurate records for effective communication amongst the healthcare team.
Safely transferred clients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Reported unusual circumstances in clients condition to nurse supervisor.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Medical Receptionist
Black Hills Surgical Hospital
06.2021 - 02.2024
Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
Enhance patient satisfaction by efficiently managing front desk operations and addressing inquiries in a fast paced environment.
Answer telephone calls to offer office information, answer questions, and directing calls to appropriate departments while maintaining a polite and professional demeanor.
Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Facilitate effective communication between patients and medical staff to ensure seamless coordination of care.
Operate dual monitors with multiple programs running.
Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Hospitality Team Member
Black Hills Surgical Hospital
10.2017 - 06.2021
Greeted guests and answered inquiries regarding menu items and specials.
Delivered exceptional customer service, addressing dietary needs and special requests in a timely manner.
Expedited meal service times by effectively prioritizing tasks.
Sustained high levels of customer satisfaction with consistent delivery of well-prepared meals that exceeded expectations.
Provided support during high-stress situations by maintaining a calm demeanor and focusing on problem-solving strategies.
Followed recipes and chef instructions to prepare food correctly. Demonstrated knowledge of menu items and corresponding ingredients.
Plated and presented food following chef requirements.
Promoted to weekend cook preparing evening meals for patients and their guests.
Patient Care Assistant
Medical Home Care Professionals
03.2016 - 05.2017
Enhanced patient comfort by providing compassionate and attentive care.
Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
Facilitated effective communication between family and healthcare staff to ensure understanding and address concerns.
Supported patients physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by physical/occupational therapist.
Ensured accurate documentation of patient information.
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Transported patients between rooms and appointments.
Caregiver, Special Needs
Compass
04.2014 - 05.2017
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted clients with activities of daily living, promoting independence and quality of life.
Administered medications as prescribed, ensuring accurate dosage and timely administration.
Built strong relationships with clients to deliver emotional support and companionship.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Prepared nutritious meals according to dietary restrictions, supporting clients overall health through balanced nutrition.
Documented detailed daily reports on each clients progress.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Residential Counselor
Victor Treatment Centers
05.2014 - 02.2016
Assisted residents in achieving personal goals by facilitating access to community resources and services.
Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Developed strong rapport with residents through empathetic listening and compassionate communication.
Managed crisis situations effectively, ensuring safety of all residents while adhering to established protocols.
Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
Implemented behavior modification techniques designed to promote positive change in residents lives.
Participated in weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
Monitored and documented client progress toward meeting goals.
Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Education
GED -
Slayton High School
Slayton, MN
10.1979
Skills
Front Desk Operations
Dual Screen Monitors
Patient Relations
Telephone Etiquette
Problem Solving
Organizational Skills
Documentation
Adaptability
Attention to Detail
Multitasking
Data Entry
Timeline
Home Health Aide
Heartland Home Health and Hospice
05.2024 - Current
Medical Receptionist
Black Hills Surgical Hospital
06.2021 - 02.2024
Hospitality Team Member
Black Hills Surgical Hospital
10.2017 - 06.2021
Patient Care Assistant
Medical Home Care Professionals
03.2016 - 05.2017
Residential Counselor
Victor Treatment Centers
05.2014 - 02.2016
Caregiver, Special Needs
Compass
04.2014 - 05.2017
GED -
Slayton High School
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Home Health Aide at Heartland Home Health Care/HospiceHome Health Aide at Heartland Home Health Care/Hospice