Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janice Jeans

Rapid City,SD

Summary

Dedicated and dependable administrative professional with successful experience in fast-paced office environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Home Health Aide

Heartland Home Health and Hospice
05.2024 - Current
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved client well-being by providing compassionate and attentive personal care.
  • Completed thorough documentation of client care, activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Safely transferred clients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Reported unusual circumstances in clients condition to nurse supervisor.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Medical Receptionist

Black Hills Surgical Hospital
06.2021 - 02.2024
  • Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhance patient satisfaction by efficiently managing front desk operations and addressing inquiries in a fast paced environment.
  • Answer telephone calls to offer office information, answer questions, and directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Facilitate effective communication between patients and medical staff to ensure seamless coordination of care.
  • Operate dual monitors with multiple programs running.
  • Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Hospitality Team Member

Black Hills Surgical Hospital
10.2017 - 06.2021
  • Greeted guests and answered inquiries regarding menu items and specials.
  • Delivered exceptional customer service, addressing dietary needs and special requests in a timely manner.
  • Expedited meal service times by effectively prioritizing tasks.
  • Sustained high levels of customer satisfaction with consistent delivery of well-prepared meals that exceeded expectations.
  • Provided support during high-stress situations by maintaining a calm demeanor and focusing on problem-solving strategies.
  • Followed recipes and chef instructions to prepare food correctly. Demonstrated knowledge of menu items and corresponding ingredients.
  • Plated and presented food following chef requirements.
  • Promoted to weekend cook preparing evening meals for patients and their guests.

Patient Care Assistant

Medical Home Care Professionals
03.2016 - 05.2017


  • Enhanced patient comfort by providing compassionate and attentive care.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Facilitated effective communication between family and healthcare staff to ensure understanding and address concerns.
  • Supported patients physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by physical/occupational therapist.
  • Ensured accurate documentation of patient information.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Transported patients between rooms and appointments.

Caregiver, Special Needs

Compass
04.2014 - 05.2017
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients overall health through balanced nutrition.
  • Documented detailed daily reports on each clients progress.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Residential Counselor

Victor Treatment Centers
05.2014 - 02.2016
  • Assisted residents in achieving personal goals by facilitating access to community resources and services.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Developed strong rapport with residents through empathetic listening and compassionate communication.
  • Managed crisis situations effectively, ensuring safety of all residents while adhering to established protocols.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Implemented behavior modification techniques designed to promote positive change in residents lives.
  • Participated in weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
  • Monitored and documented client progress toward meeting goals.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.

Education

GED -

Slayton High School
Slayton, MN
10.1979

Skills

  • Front Desk Operations
  • Dual Screen Monitors
  • Patient Relations
  • Telephone Etiquette
  • Problem Solving
  • Organizational Skills
  • Documentation
  • Adaptability
  • Attention to Detail
  • Multitasking
  • Data Entry

Timeline

Home Health Aide

Heartland Home Health and Hospice
05.2024 - Current

Medical Receptionist

Black Hills Surgical Hospital
06.2021 - 02.2024

Hospitality Team Member

Black Hills Surgical Hospital
10.2017 - 06.2021

Patient Care Assistant

Medical Home Care Professionals
03.2016 - 05.2017

Residential Counselor

Victor Treatment Centers
05.2014 - 02.2016

Caregiver, Special Needs

Compass
04.2014 - 05.2017

GED -

Slayton High School
Janice Jeans