Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janice Johnson

Grantsville,UT

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shop Supervisor /Lead Dispatcher

Intermountain Lift Truck
05.2022 - Current
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Responding to customer calls, ensuring all their needs are addressed, and maintaining accurate notes.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Reviewed incoming orders and coordinated the organization of customer forklifts upon their arrival.
  • Responded to customer calls and ensured the timely return of their forklifts/trucks.
  • Processed quotes and collaborated closely with the parts department to ensure that shop technicians received the correct parts for their jobs..
  • Managed the time cards of technicians, ensuring accurate time tracking for the appropriate jobs.
  • Maintained technicians' work orders, ensuring all parts and times matched the quotes, and all notes were received.
  • Ensuring that month-end budgets were met.

Rental Manager / Sales Coordinator

Intermountain Lift Truck
10.2019 - 05.2022
  • Implemented rental asset processes and cleanliness standards.
  • Provided work orders for technicians to check in returned rentals.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Helping customers with the correct size of the Forklift they needed on rent.
  • Ordered forklift batteries for customers and ensure they are the correct size for the forklift for purchase.
  • Processing customers allied orders & making sure they received the correct orders.

Dispatcher /Service and Parts

Crown Lift Trucks
06.2018 - 10.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to Customers in need.
  • Coordinated with technicians and customers to schedule timely arrivals at customer locations.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Directed dispatching, routing, and tracking fleet vehicles.
  • Assisted customers at the Parts counter with their orders and processed payments.
  • Provided technicians with the necessary parts for customer assignments.
  • Addressed customer complaints regarding billing issues.

Accounts Receivable Administrator

Intermountain Lift Truck
10.2016 - 01.2018
  • Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
  • Increased productivity with automation of manual tasks while maintaining a high level of accuracy.
  • Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
  • Assisted in the development of credit policies, establishing clear guidelines for extending credit to clients based on risk assessment.
  • Processed credit cards and received checks, then ran the checks through the check processor.
  • Conducted credit evaluations for new clients.
  • I collaborated closely with attorneys when customers stopped paying their invoices.

Dispatcher

Intermountain Lift Truck
08.2013 - 10.2016
  • Completed technicians' time cards and entered all hours for payroll processing.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Handled high-pressure scenarios with calm and efficiency, providing prompt support to customers in need.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Directed dispatching, routing, and tracking fleet vehicles.
  • Assisted technicians in managing their van inventory to ensure it corresponded with the system records.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Ensured that technicians are adhering to safety guidelines and using protective gear.

Education

High School Diploma -

North Star High School
Boswell, PA
05.1998

Skills

  • Work Order Processing & Invoicing
  • Safety Procedures, Safety Management
  • Shop operations
  • Budget Planning
  • Maintenance Scheduling
  • Employee Motivation
  • Softbase Software
  • Sales Force & Quipware Software

Certification

Certified Forklift Opertator

Timeline

Shop Supervisor /Lead Dispatcher

Intermountain Lift Truck
05.2022 - Current

Rental Manager / Sales Coordinator

Intermountain Lift Truck
10.2019 - 05.2022

Dispatcher /Service and Parts

Crown Lift Trucks
06.2018 - 10.2019

Accounts Receivable Administrator

Intermountain Lift Truck
10.2016 - 01.2018

Dispatcher

Intermountain Lift Truck
08.2013 - 10.2016

High School Diploma -

North Star High School

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Janice Johnson