Janice Johnson
Summary
Effective Professional with 15 years of experience optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable leader. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Administrative Services/HR Payroll Executive
Village Of Dolton
10.2015 - Current
- Managed development and implementation of goals, objectives, and priorities for each assigned service area; recommend and administer policies and procedures.
- Assess and monitor workload, administrative, support systems, and internal reporting relationships for assigned areas of responsibility; identify opportunities for improvement; direct and implement changes.
- Established appropriate departmental service; monitor and evaluate efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
- Advise managers on disciplinary actions and advise on discipline investigation process.
- Resolved employee payroll concerns promptly, maintaining trust in the organization''s ability to manage compensation accurately.
- Resolved payroll discrepancies by collecting and analyzing information.
- Implemented departmental policies, procedures, and service standards in conjunction with management.
- Processed employee claims involving performance issues and harassment.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Oversee workers' compensation program for employees injured on job.
- Conducted exit interviews to better understand reasons why employees were separating from company.
A/P PAYROLL SPECIALIST
Village Of Dolton
10.2009 - 09.2015
- Maintain payroll deductions, deferrals, and withholdings for all employees
- Performed benefits administration to include vendor change reporting, reviewing invoices for payment, and assisting employees with benefit enrollment, annual renewals, and termination Cobra forms
- Process vendor invoices, including coding to appropriate projects and general ledger accounts and making payments on a timely basis.
- Manage year-end employee W-2 and employer reporting
- For assigned G/L accounts, prepare auditor requested reconciliations and provide supporting documents for year-end financial statement audit
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Education
Master of Science - Accounting
University Of Phoenix
Tempe, AZ06.2016
Bachelor of Science - Accounting
University Of Phoenix
Tempe, AZ06.2014
Skills
- Workload prioritization
- Payroll Processing
- Document Management
- Benefits Administration
- Time Management
- Problem-solving abilities
- Office Administration
Certification
Graduate Human Resource Management Certification
Timeline
Director of Administrative Services/HR Payroll Executive
Village Of Dolton
10.2015 - Current
A/P PAYROLL SPECIALIST
Village Of Dolton
10.2009 - 09.2015
Master of Science - Accounting
University Of Phoenix
Bachelor of Science - Accounting
University Of Phoenix