Janice Johnson
Salt Lake City
Summary
Results-driven Shop Supervisor with a strong background in logistics and team leadership. Skilled in coordinating maintenance schedules and ensuring compliance with safety regulations, fostering a collaborative environment that meets project objectives efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Inventory Specialist
Xylem Dewatering
Salt Lake City
05.2024 - 07.2025
- Managed inventory levels and ensured accurate stock availability for customer orders.
- Assisted customers in selecting parts and provided product knowledge for informed decisions.
- Coordinated with suppliers to track orders and resolve shipment discrepancies efficiently.
- Conducted regular audits of inventory to maintain organization and accuracy in the warehouse.
- Processed returns and exchanges, adhering to company policies and maintaining customer satisfaction.
Shop Supervisor /Lead Dispatcher
Intermountain Lift Truck
Salt Lake City
05.2022 - 05.2024
- Supervised daily operations and workflow of the shop team.
- Coordinated maintenance and repair schedules for Forklifts & Semi Trucks.
- Responding to Customer Calls, ensuring all their needs were addressed & maintain accurate technician notes.
- Ensured compliance with safety regulations in all shop activities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Rental Manager
Intermountain Lift Truck
Salt Lake City
10.2019 - 05.2022
- Managed rental agreements and ensured compliance with company policies.
- Coordinated equipment maintenance schedules to optimize fleet availability.
- Analyzed customer needs to recommend appropriate rental solutions.
- Developed relationships with clients to enhance service satisfaction.
- Oversaw logistics for equipment delivery and pickup processes.
- Monitored inventory levels and initiated restocking of rental units.
Customer Care Parts Specialist
Crown Equipment
Salt Lake City
06.2018 - 10.2019
- Coordinated dispatch operations to ensure timely delivery of goods.
- Monitored vehicle locations using GPS tracking systems.
- Collaborated with warehouse staff to optimize load planning and logistics.
- Trained new dispatch team members on operational procedures and tools.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ordering parts to keep parts stocked on Technicians vans.
Dispatch / Parts Specialist / Accounts Receivable
Intermountain Lift Truck
Salt Lake City
08.2013 - 01.2018
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Communicated regularly with dispatch regarding route changes, customer requests.
- Reported any mechanical problems or accidents immediately to dispatch personnel.
- Coordinated with suppliers to ensure timely delivery of necessary components.
- Assisted customers in identifying and selecting appropriate parts for their needs.
- Reviewed accounts receivable and payable transactions for accuracy.
- Monitored accounts receivable balances and aging reports.
- Prepared monthly reports on outstanding accounts receivable balances for management review.
- Reconciled accounts receivable ledgers by verifying and posting transactions.
- Reviewed accounts receivable aging reports, investigated discrepancies, and resolved issues quickly.
Education
High School Diploma -
North Star High
Boswell, PA05-1998
Skills
- Inventory management
- Parts ordering
- Stock auditing
- Logistics coordination
- Equipment maintenance
- Customer relationship management
- Data entry accuracy
- Supply chain operations
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Inventory counts
- Financial reporting
- Discrepancy resolution
- Database management
- Records management
- Warehouse operations
- Recording shipments
- Inventory recording
- Order management
- Warehouse organization
- Inventory optimization
- Order picking and processing
- Maintaining stock levels
- Ordering supplies
Languages
English
Professional
Certification
Forklift Certified
Timeline
Parts Inventory Specialist
Xylem Dewatering
05.2024 - 07.2025
Shop Supervisor /Lead Dispatcher
Intermountain Lift Truck
05.2022 - 05.2024
Rental Manager
Intermountain Lift Truck
10.2019 - 05.2022
Customer Care Parts Specialist
Crown Equipment
06.2018 - 10.2019
Dispatch / Parts Specialist / Accounts Receivable
Intermountain Lift Truck
08.2013 - 01.2018
High School Diploma -
North Star High