Janice Jones
Marshall,TX
Summary
Having held positions as both an E-Commerce Clerk and Lead I am well established and efficient in fast-paced and challenging work environments. I am a detail oriented team player with strong organizational skills and the ability to handle multiple projects with a positive attitude. I am a hard worker and passionate about doing a job to the best of my ability; and not afraid to ask for help when needed.
I am also skilled in staff training and scheduling, as well as, keeping a positive team morale.
Overview
5
5
years of professional experience
Work History
E-Commerce Clerk
Kroger
05.2018 - 07.2023
- I picked customer's grocery orders and made substitutions for items not in store.
- I took the order out to the customer when they arrived and ensured that they had a good experience.
- Interacted with customers by phone or in-person to answer any questions they had about their orders.
- Helped to train new clerks on procedures and to make them feel like a part of the team.
- Met and exceeded the performance goals set by the company
E-Commerce Lead
Kroger
09.2018 - 02.2020
- Managed customer inquiries and complaints for customer satisfaction.
- I wrote and enforced schedules
- Trained new employees on company procedures and goals ensuring they were confident in their ability to do their job
- Ordered supplies as needed and ensured the department ran smoothly and efficiently
Education
High School Diploma -
James Bowie High School
Arlington, TX 05.2001
Skills
- Customer Satisfaction
- Cash Handling
- Scheduling
- Point of sale operation
- Multitasking
- Time Management
- Customer Communication
- Flexible and Adaptable
- Organizational Skills
- Staff Training
Timeline
E-Commerce Lead
Kroger
09.2018 - 02.2020
E-Commerce Clerk
Kroger
05.2018 - 07.2023
High School Diploma -
James Bowie High School