Janice Joubert
Londonderry,NH
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 30 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
33
33
years of professional experience
Work History
Director of Sales
Buffalo Lodging Associates
2010.01 - Current
- Responsible for revenue production for the hotel, meeting or exceeding planned revenue objectives for RevPar, occupancy and average daily rate (ADR)
- Utilize a "hands-on" approach to be actively involved on a daily basis in securing, qualifying and following up on new business
- Cultivate new and existing business relationships through strong prospecting skills, account management, public relations, advertising, sales blitzes, direct mail campaigns
- Develop and maintain sales and marketing plan and sales budget, ensuring maximization of room revenue during forecasted low occupancy periods
- Forecast monthly, quarterly and yearly Occupancy, ADR, and RevPAR by predicting future demand for rooms and other hotel services
- Effectively analyzed the strength and weaknesses of all hotels in the competitive set and developed marketing strategies to counteract their success
- Managed and maintained SalesPro and Delphi database systems
- Proficient in Hilton ONQ systems and Rate and Inventory, Profit sword, Meeting Broker, Sharepoint, Microsoft Office, Starcite Reporting, Kalibri, Demand360, GRO.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
Dual Property Director of Sales
True North Hotel Group
2008.01 - 2010.01
- Responsible for meeting budgeted sales revenue goals and increasing market share through reactive and proactive outside direct sales
- Uncover, qualify, secure new business within all market segments and grow property loyalty from top accounts
- Position properties with the optimal mix of business for the brand vision
- Develop and execute annual marketing plan
- Participate in the Marriott RFP process and Hilton Solicitation Management System
- Coordinate corporate rate and GDS loading requests
- Plan, organize and accommodate meetings of up to 50 people including food and beverage
- Proficient in Hilton and Marriott systems to include: OnQ Rate and Inventory, OnQ Property Management, OnQ revenue Management, ONQ Insider, FOSSE, MARSHA, OneSource, SalesPro, Act!
- Maintain highly visible position in the community through actively participating in Chamber, CVB, and town events and functions
- Foster, train and mentor sales associates.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
Director of Sales
Linchris Hotel Group
2007.01 - 2008.01
- Lead the sales effort for Holiday Inn Manchester Airport, Manchester, NH
- Accountable for meeting budgeted sales revenue and increasing market share
- Establish and foster solid relationships with key contacts within high volume accounts
- Negotiate corporate rate agreements with key accounts having qualified room night potential within market
- Develop monthly manager's special promotional rates and e-card packages
- Organize and maintain STS sales database system.
Co-Owner
Alpine Enterprises, LLC
2002.01 - 2007.01
- Real estate investing
- Prospect, determine, and purchase profit potential properties within market
- Update, manage, market and sell real properties
- Financial management and correspondence
- Liaison to attorney's, accountants, insurance providers, investment firms, etc.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Established foundational processes for business operations.
Marketing Consultant
Dynamic Customer Relations
1998.01 - 2001.01
- Provide a myriad of consulting options to the hospitality industry
- Completed marketing assessments for newly opening TownePlace Suites by Marriott
- Provided general managers with usable, actionable account profiles and contacts
- Discovered account potential within assigned marketplace, targeting decision makers, current lodging preferences, need for extended stay lodging and competitor information to generate business for opening hotels
- Conducted and prepared customer service call center surveys "shops" for hospitality Management firms and Smith Corporate Living furnished apartment communities.
Account Manager
Marriott International, Inc.
1992.01 - 1998.01
- Accountable for meeting budgeted sales revenue and increasing market share through outside sales and telemarketing
- Developed and executed annual marketing plan
- Established strong relationships with local and national customers
- Strategically implemented rate and revenue structure
- Created automated sales database system.
Education
Associate of Arts - Business Management
Northern Essex Community College
Haverhill, MA06.1989
Skills
- Sales training and leadership
- Revenue Growth
- Sales funnel management
- Pipeline Development
Timeline
Director of Sales
Buffalo Lodging Associates
2010.01 - Current
Dual Property Director of Sales
True North Hotel Group
2008.01 - 2010.01
Director of Sales
Linchris Hotel Group
2007.01 - 2008.01
Co-Owner
Alpine Enterprises, LLC
2002.01 - 2007.01
Marketing Consultant
Dynamic Customer Relations
1998.01 - 2001.01
Account Manager
Marriott International, Inc.
1992.01 - 1998.01
Associate of Arts - Business Management
Northern Essex Community College
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