Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Janice Kama

Shelby Township,Michigan

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Collections, Temporary

RCO Engineering
06.2024 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Collections/Senior Credit Consultant

Lipari Foods
09.2022 - 03.2024
  • Manage portfolio of 43 states
  • Set & determine new terms: COD, net 7, ACH, etc
  • Clean up small balances
  • Hold orders
  • Release orders
  • Discuss payment plans with customers/sales/Mgm't
  • Request sales to pick up checks
  • Final Demand, then to Collections.
  • Evaluated clients'' financial health by analyzing data from various sources such as financial statements, economic reports, and market data.
  • Managed a diverse portfolio of clients, ensuring timely monitoring and effective risk mitigation measures were in place.
  • Maintained strong relationships with key stakeholders, including banks, regulators, and rating agencies, ensuring open lines of communication at all times.
  • Ensured compliance with all applicable laws, regulations, and internal policies related to lending practices.
  • Negotiated favorable terms for clients during complex restructuring deals, achieving successful resolutions in challenging situations.
  • Reduced delinquency rates through proactive account management strategies.
  • Enhanced organizational reputation by maintaining high levels of professionalism with internal and external stakeholders.
  • Developed customized financial solutions, resulting in improved client retention rates and long-term relationships.
  • Identified opportunities for up-selling additional products or services based on clients' needs assessment.

Credit/Collections Manager (Iron Castings and Materials), Worked Remotely for 13 years

Campbell Foundry Group
04.2003 - 03.2018
  • Performed the approval of new customer credit or the denial of new credit
  • Reviewed Experian Business (Individual or Company profile), references and banking information
  • Sales meetings to discuss problematic accounts and resolve invoice & delivery problems
  • Analyze aging and collections of accounts 30, 60
  • 90, 120 days
  • Manage daily release of orders, whether picked up or shipped from 4 locations
  • Developed department protocol and procedures and assisted wit quarterly/annual audits
  • Provides business / departmental updates to CFO and leadership group as necessary
  • Supports and manages training and development for the department
  • Ensures proper adherence to all compliance and audit regulations
  • Ensures department provides the highest level of customer service both internally and externally
  • Manages third party affiliations to ensure proper support is provided in a cost-effective manner
  • Requested by bank to provide Audit information for smooth audit process, quarterly
  • Verification of income, debt and property details in order to evaluate any risk
  • I pride myself on details, problem-solving, verbal communication, and decision-making ability
  • At Campbell Foundry, I made daily decisions to approve massive orders for some of the largest bridge builders in the industry
  • Decisions to file Bond Claims or Liens were made based on the issues, the financial security and the longevity of the company
  • Conversation and meeting of the minds always works best, typically with a better outcome.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Credit Manager, NYC, NY

Village Voice
09.1997 - 02.2003
  • Manager of 5 direct reports
  • Working Manager over and above the staff
  • Classified ads and Display ads for the Village Voice news
  • Weekly meeting to discuss issues with accounts & agings
  • Monthly meeting with Controller/CFO.

Education

MCCC
Warren, MI

Skills

  • Key Accomplishments:
  • Closely analyzed aging accounts 30 days overdue Collected 100% of past due balances for customer accounts
  • Monitored risk to the organization spread across 5k accounts Mitigated risk by proactively contacting the customer
  • Assertively negotiated collection balances with customer account holders Slashed the overall DSO by 50%
  • Evaluated customer delivery performance and re-negotiated payment terms and conditions based on risk
  • International business experience: CONCERT (sub of AT&T)
  • Skills:
  • Strong leadership skills
  • Strong decision-making skills
  • Ability to communicate and align to company strategy
  • Develop, communicate, execute department strategy
  • Strong understanding of how other departments function
  • Strong understanding of company culture
  • Difficult decisions and conduct difficult conversations as necessary
  • Strong understanding of customer service and applicable skills
  • Multi-task under pressure while meeting critical deadlines
  • Serve as project lead and/or team member
  • Produce timely and accurate results
  • Positive financial results
  • Strong problem solver
  • Creative thinker
  • Excellent verbal and written communication skills
  • Strong influential and consultative skills

Accomplishments

  • Achieved a ZERO again through effectively collecting
  • Supervised team of 4staff members.
  • Documented and resolved many delivery issues which led to a happy customer

Certification

Notary

Timeline

Collections, Temporary

RCO Engineering
06.2024 - 07.2024

Collections/Senior Credit Consultant

Lipari Foods
09.2022 - 03.2024

Credit/Collections Manager (Iron Castings and Materials), Worked Remotely for 13 years

Campbell Foundry Group
04.2003 - 03.2018

Credit Manager, NYC, NY

Village Voice
09.1997 - 02.2003

MCCC

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Janice Kama