JANICE KELLEY
Enterprise,AL
Summary
Multi-lingual motivated professional with proven skills coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail oriented, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Stock Clerk
Tech System Inc.
Fort Novosel , AL
03.2023 - Current
- Answering phones, scheduling appointments, filing documents, in-processing, and out-processing soldiers.
- Receives, stores, and issues supplies and equipment to soldiers, flight personnel, and international students.
- Properly count, record, and verify the receipt of items or invoices, and box excess and unserviceable equipment.
- Move or transport material from one department and/or section to another, using material-handling equipment.
- Stores articles in bins, on the floor or on shelves, according to identifying information, such as style, size, or type of material, to maintain a fully stocked workstation.
- Assists in the upkeep and maintenance of the facility and equipment.
- Classifies equipment to determine serviceability in accordance with a specific technical manual.
- Assists in preparing equipment for the inventory of OCIE stocks and submits appropriate inventory documentation.
STOCK CLERK
Vanquish Worldwide, LLC, CIF
Fort Rucker, AL
08.2022 - 03.2023
- Answering phones, scheduling appointments, filing documents, in-processing, and out-processing soldiers.
- Receives, stores, and issues supplies and equipment to soldiers, flight personnel, and international students.
- Properly count, record, and verify the receipt of items or invoices, and box excess and unserviceable equipment.
- Move or transport material from one department and/or section to another, using material-handling equipment.
- Stores articles in bins, on the floor or on shelves, according to identifying information, such as style, size, or type of material, to maintain a fully stocked workstation.
- Assists in the upkeep and maintenance of the facility and equipment
- Classifies equipment to determine serviceability in accordance with a specific technical manual.
- Assists in preparing equipment for the inventory of OCIE stocks and submits appropriate inventory documentation.
CASHIER/ CUSTOMER SERVICE ASSOCIATE
Publix Supermarket
, Alabama
06.2019 - 08.2022
- Assisted customers by accurately scanning merchandise, price checking items, returning items and replenishing stocks as needed, review and evaluate customers concerns including the resolution of problems concerning purchases
- Response to telephone inquiries, providing quality service to customers and associates inquiring about availability of products or status of orders
- Maintained up-to date knowledge of store policies regarding payments, return and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Processed and issued money orders for customers
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
SALES STORE CHECKER
Defense Commissary Agency, JBER
, Alaska
06.2014 - 10.2015
- Provide customer service, such as answering questions, location of the product and provided store information
- Provided efficient and effective customer service by operating and electronic checkout terminal to record price of sold grocery item, determined a total of purchase, add surcharge, accept WIC vouches and food stamps and calculate due if appropriate.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
BOOKKEEPER
Baba’s Foundation Inc
Davao City, Philippines
07.2008 - 11.2008
- Prepared accurate financial reports each monthly by collecting, analyzing and summarizing account information
- Assisted senior leadership by processing documents within anticipated timeframes
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Verifying the accuracy of business accounts and alerting the accountant of errors
- Paying vendor invoices and tracking bank account balances
- Recording any inconsistencies to help the accountants reconcile inaccuracies.
INVENTORY CLERK
Bo Sheng Enterprise
Davao City, Philippines
02.2002 - 11.2002
- Inspected incoming materials for damage.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels.
CASHIER
Human Alternative Clothing and Lifestyle
Davao City, Philippines
08.2001 - 04.2002
- Used suggestive selling techniques to promote add-on sales.
- Balanced cash drawer at the close of each shift
- Solve billing problems and answered customer inquiries
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Answered product questions with up-to-date knowledge of sales and store promotions.
RETAIL SALES ASSOCIATES
NCCC Shopping Center
Davao City, Philippines
07.2001 - 01.2002
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Education
Bachelor of Science - Business Management
University of Mindanao
10.2007
High School Diploma -
Saint Vincent De Paul College
03.1998
Skills
- Trilingual ( English, Tagalog and Visayan )
- Reliable/ hard-working/ Quick learner
- Strong in Computer skills & communications skills
- Conflict management/ Administrative skills
- Forklift certified/ Product organization
- Merchandise restock/ Boxing and labeling
Certification
Business Ethics: A Global Issues- 15 September 2007 Common Behavior of workers in the workplace- 22 September 2007 Financial Analysis in Feasibility Study- 5 October 2007 A Global Perspective in Personal Banking- 13 October 2007
References
Stephanie Lawson
Human Resources
Cell:(254)833-0196
Email::Stephanie.l.lawson7.civ@health.mil
Jake Branch
CIF Site Lead
Cell:(334)255-9573
Email:
Odhalea Robinson
Cell:(760) 842-4022
EMail:odhalearobinson@yahoo.com
Timeline
Stock Clerk
Tech System Inc.
03.2023 - Current
STOCK CLERK
Vanquish Worldwide, LLC, CIF
08.2022 - 03.2023
CASHIER/ CUSTOMER SERVICE ASSOCIATE
Publix Supermarket
06.2019 - 08.2022
SALES STORE CHECKER
Defense Commissary Agency, JBER
06.2014 - 10.2015
BOOKKEEPER
Baba’s Foundation Inc
07.2008 - 11.2008
INVENTORY CLERK
Bo Sheng Enterprise
02.2002 - 11.2002
CASHIER
Human Alternative Clothing and Lifestyle
08.2001 - 04.2002
RETAIL SALES ASSOCIATES
NCCC Shopping Center
07.2001 - 01.2002
Bachelor of Science - Business Management
University of Mindanao
High School Diploma -
Saint Vincent De Paul College
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