Summary
Overview
Work History
Education
Skills
Timeline
Janice Kinder

Janice Kinder

Clovis,CA

Summary

Dynamic and dependable professional with a proven track record at Valley Children's Hospital, excelling in high-pressure environments. Adept at multitasking and delivering exceptional customer service, I implemented process improvements that enhanced workflow efficiency. My strong communication skills and attention to detail ensure effective collaboration and problem-solving in team settings.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

35
35
years of professional experience

Work History

In Home Care

IHSS
06.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate & Department Manger

Michaels Arts and Crafts
09.2003 - 04.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Telecommunications Operator

Valley Children's Hospital
10.1995 - 10.2002
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Operated digital paging system to notify recipients of incoming calls.

Telephone Operator

Daniel Freeman Hospital
06.1990 - 09.1995
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.

Education

Graduate Certificate -

Laura High, 1765 West Cerritos Ave Anaheim Cali 92804

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Verbal communication

Timeline

In Home Care - IHSS
06.2020 - Current
Sales Associate & Department Manger - Michaels Arts and Crafts
09.2003 - 04.2010
Telecommunications Operator - Valley Children's Hospital
10.1995 - 10.2002
Telephone Operator - Daniel Freeman Hospital
06.1990 - 09.1995
Laura High - Graduate Certificate,

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Janice Kinder