Janice KingStaten

• Took copayments and compiled daily financial records.
• Followed document protocols to safeguard confidentiality of patient records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Verified insurance eligibility and coverage for patients.
• Verified patient insurance eligibility and entered patient information into system.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Resolved customer complaints using established follow-up procedures.
• Answered incoming calls, scheduled appointments and filed medical records.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Resolved billing inquiries and disputes in timely fashion.
• Managed patient registration process, confirming data accuracy and completeness.
• Provided excellent customer service to patients and medical staff.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Greeted and assisted patients with check-in procedures.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Handled customer service inquiries in person, via telephone and through email.
• Facilitated communication between patients and various departments and staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Investigated insurance claims denials and appeals.
• Built and maintained positive working relationships with patients and staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Entered patient demographic and insurance data into electronic medical record system.
• Delivered support to medical staff in completion of patient paperwork.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Engaged with patients to provide critical information.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Produced high-quality communications for internal and external use.
• Used Vista to schedule appointments.
• Coordinated travel arrangements for patients.

• Maintained detailed records of customer payments and billing adjustments.
• Monitored outstanding invoices and performed collections duties.
• Entered and maintained billing information in company internal databases for accessibility.
• Managed invoicing and payment processing operations.
• Maintained accurate records of customer payments.
• Reconciled accounts receivable to general ledger.
• Responded to customer concerns and questions on daily basis.
• Handled account payments and provided information regarding outstanding balances.
• Used data entry skills to accurately document and input statements.

• Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Maintained accurate records of customer payments.
• Generated monthly billing and posting reports for management review.
• Responded to customer concerns and questions on daily basis.
• Reconciled accounts receivable to general ledger.
• Used data entry skills to accurately document and input statements.
• Bill Champva and Tricare

• Streamlined daily reporting information entry for efficient record keeping purposes.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Matched purchase orders with invoices and recorded necessary information.
• Entered figures using 10-key calculator to compute data quickly.
• process EOB

Called staff into work if nursing departments was under Staff

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Generated advertising brochure for vendor use.
• Answered customer questions about sizing, accessories, and merchandise care.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Attended monthly sales meetings and quarterly sales trainings.
• Informed customers of promotions to increase sales productivity and volume.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed returns, exchanges and refunds in accordance with store policy.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Helped customers locate products and checked store system for merchandise at other sites.
• Trained new employees on customer service, money handling and organizing strategies.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Processed refunds and exchanges in accordance with company policy.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Learned duties for various positions and provided backup at key times.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Welcomed customers and helped determine their needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Performed cash, card and check transactions to complete customer purchases.
• Worked closely with shift manager to solve problems and handle customer concerns.