Janice Larson

Assistant Manager

Costco Wholesale Corp

11.2004 - 03.2021

Ensured safety and comfort of customers onboard aircraft.
Resolved passenger conflicts and medical emergencies during flights.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Answered passenger questions and provided solutions to issues arising during flights.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Used excellent customer service skills in addressing passengers' needs.
Relayed updates and information to passengers after confirming key details with pilot.
Performed pre-flight cabin checks to maintain operational safety equipment.
Completed pre-flight safety checks to reinforce passenger safety.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed strategy to increase sales and drive profits.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Successfully managed budgets and allocated resources to maximize productivity and profitability.