Owner-Self Employed
Christian Expressions LLC
Cranston, RI
1996 - Current
- Processed payments for customers' purchases via credit card, PayPal, or other payment methods.
- Created and maintained product listings on e-commerce websites.
- Implemented search engine optimization techniques on website pages.
- Developed promotional campaigns to increase online sales revenue.
- Maintained a secure checkout process for customers' personal data protection.
- Provided technical support to customers with issues related to online purchases.
- Generated reports to track sales performance and optimize stock levels.
- Monitored competitor activities in the market and adjusted pricing accordingly.
- Managed inventory of items for sale in the online store.
- Optimized images used on the website for faster loading times.
- Collaborated with web designers to create an optimal user interface.
- Developed and implemented strategies to improve customer experience through online retailing.
- Analyzed website analytics data to identify areas of improvement.
- Established relationships with vendors to ensure timely delivery of products.
- Managed email marketing campaigns targeting potential customers.
- Updated website content regularly with new information about products and services.
- Resolved customer complaints regarding shipping delays or product quality issues.
- Monitored competitor activities in order to stay ahead of the competition.
- Ensured compliance with applicable laws and regulations related to online retailing.
- Defined and set short- and long-term revenue objectives for each program delivered.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Received and processed payments from customers using electronic transaction services.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Handled all aspects of business, including accounting, purchasing and web design.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Purchased new or used items from online or physical sources for resale via websites.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Delivered e-mail confirmation of completed transactions and shipment.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Canceled orders based on customer requests or inventory or delivery problems.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Created, managed or automated orders or invoices using order management or invoicing software.
