Janice Lester
Healthcare Professional
Seagrove,NC
Summary
Customer-focused professional with 10+ years of experience in home healthcare, now transitioning into remote customer service. Proven ability to communicate with empathy, resolve issues efficiently, and manage high-stress situations with professionalism. Skilled in documentation, multitasking, and adapting quickly to new tools and technologies. Known for building trust, maintaining confidentiality, and delivering consistent, client-centered support. Eager to bring strong interpersonal skills and a solutions-oriented mindset to a fully remote customer service representative role.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Home Health Aide
Sunrise Homecare LLC
03.2024 - 07.2024
- Provided compassionate personal care, assisting clients with daily living activities and enhancing overall well-being.
- Administered medications and monitored vital signs to ensure client health and safety compliance.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs effectively.
- Maintained accurate documentation of patient progress and care activities for review by medical staff.
- Provided compassionate personal care to clients, including assistance with daily living activities and mobility support.
- Monitored client health metrics, documenting changes and communicating effectively with healthcare professionals.
- Assisted clients with medication management, ensuring adherence to prescribed schedules and dosages.
- Developed individualized care plans in collaboration with healthcare teams to meet specific client needs.
- Trained new staff members on best practices for patient care and safety protocols within home environments.
- Established positive relationships with clients and families, fostering trust and open communication throughout care process.
Home Care Nurse
Homechoice Healthcare LLC
07.2021 - 02.2024
- Prepare rooms, sterilize instruments, equipment, or supplies and ensure that stock of supplies is maintained.
- Prepare patients for and assist with examinations or treatments.
- Consult with institutions or associations regarding issues or concerns relevant to the practice and profession of nursing.
- Assess the needs of individuals, families, or communities, including assessment of individuals' home or work environments, to identify potential health or safety problems.
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.
- Maintain accurate, detailed reports and records.
- Modify patient treatment plans as indicated by patients' responses and conditions.
- Record patients' medical information and vital signs.
- Engage in research activities related to nursing.
- Monitor, record, and report symptoms or changes in patients' conditions.
- Monitored vital signs and performed basic diagnostic tests to track patient progress effectively.
- Implemented infection control protocols to maintain a safe environment for patients and staff.
- Served as a patient advocate, liaising with healthcare providers to ensure optimal care and support for patients in the home setting.
- Coordinated with case managers to secure necessary medical equipment or supplies for optimal home-based care delivery.
- Educated patients and families about disease management, promoting self-care and adherence to treatment plans.
- Coordinated with external healthcare providers to ensure continuity of care for patients at home.
- Educated patients and caregivers on disease management, medication adherence, and home safety practices.
- Developed individualized care plans in collaboration with patients, families, and multidisciplinary teams.
- Assessed patient health status, documenting changes and reporting findings to healthcare team.
- Administered medications and treatments according to physician instructions and established care plans.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up services.
- Ensured timely medication administration to support patients'' health and wellbeing.
- Led patient education sessions on topics such as nutrition, medication management and safety precautions within the home environment.
- Enhanced patient satisfaction through compassionate and attentive nursing care.
- Maintained detailed documentation of patient progress, updating electronic medical records promptly after each visit.
- Managed chronic conditions such as diabetes and hypertension, closely monitoring vital signs and adjusting treatments as necessary.
- Provided skilled wound care, managing complex cases with various stages of healing.
- Assisted patients with activities of daily living, fostering independence while ensuring safety at all times.
- Participated in ongoing professional development opportunities to stay current on best practices in home health nursing.
- Developed strong rapport with patients and families, building trust through empathetic communication skills.
- Prevented complications by closely monitoring high-risk patients, proactively addressing any emerging concerns or issues.
- Conducted in-home assessments to identify patients'' needs, recommending appropriate interventions and resources.
- Demonstrated adaptability when working with diverse populations including geriatric clients, individuals with disabilities, or those requiring end-of-life care.
- Administered physical therapy exercises under the guidance of a licensed therapist to improve mobility and strength.
- Collaborated with interdisciplinary healthcare teams for comprehensive patient care.
Education
GED - General Studies
Sandhills Community College
Skills
Customer Communication & Support
Conflict Resolution & De-escalation
Empathy & Active Listening
Remote Work Tools (Zoom, Microsoft Teams, Email, Chat)
Time Management & Self-Motivation
Documentation & Recordkeeping
Adaptability & Quick Learning
HIPAA Compliance & Confidentiality
Multitasking in Fast-Paced Environments
Problem-Solving & Critical Thinking
Certification
- HCA - Home Care Aide
- CHHA - Certified Home Health Aide
- CPR Certified
Timeline
Home Health Aide
Sunrise Homecare LLC
03.2024 - 07.2024
Home Care Nurse
Homechoice Healthcare LLC
07.2021 - 02.2024
GED - General Studies
Sandhills Community College