Janice Lewis
Houston,TX
Summary
Dynamic professional with extensive experience, results-driven analyst, oil & gas buyer, field specialist, and Tier II customer experience professional with a strong track record in procurement, financial reconciliation, customer support, and operational efficiency. Adept at managing high-value contracts, optimizing workflows, resolving escalations and conflict resolutions, and leveraging ERP/CRM systems to improve and enhance customer satisfaction and business performance. Known for problem-solving, strategic decision-making, and cross-functional collaboration in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager (Part-time)
The Therapy Corner
06.2021 - Current
- Serve as a liaison between clinicians, clients, and outside providers as needed.
- Manage client scheduling, appointment confirmations, cancellations, and waitlist management using electronic health records (EHR) or scheduling software.
- Maintain accurate client records, ensuring compliance with HIPAA, and confidentiality standards.
- Order and manage office supplies and therapy materials, keeping inventory organized and replenished.
- Assist in onboarding new therapists and administrative staff, including credentialing documentation, and training coordination.
- Support recordkeeping for audits and professional licensure requirements.
- Maintain employee records, and manage scheduling for clinicians’ availability and time-off requests.
- Monitor accounts receivable, and follow up on unpaid invoices and insurance denials.
Warranty Specialist
Emerson - TPI Staffing
04.2022 - 01.2024
- Acted as a liaison between Warranty, Quality, and Customer Support, ensuring the smooth handling of service requests.
- Managed RMA creation, credits, and financial adjustments in SAP, ensuring accuracy in all transactions.
- Conducted root cause analysis on warranty claims to minimize recurring issues.
- Collaborated with Order Management, Scheduling, and Shipping teams to coordinate replacements and repairs.
- Worked closely with the Order Entry department to ensure that the configuration and the PSI for the set pressure of the valves are correctly entered into the system before a replacement line is entered.
- Retrieve FTRs, COCs, MTRs, DWGs, spare parts list, I&O manuals, and test reports from the WCC portal to forward to customers per their request.
- Worked with upper management to initiate the approval process for all credits issued to the customer by entering pertinent information in I-Sight and/or SharePoint.
- Responsible for the initiation of the DP90 process in SAP to ensure that all labor costs per SO are added to each job performed by workers in the warehouse, so that payroll is correct.
Buyer-Customer Service
Wyman -Gordon, Texas Honing
08.2019 - 04.2020
- Managed procurement for three Texas Honing locations, issuing and tracking invoices and purchase orders (POs) in Oracle.
- Led vendor negotiations and cost-reduction initiatives, saving the company significant procurement costs.
- Participated in SOX compliance audits, and collaborated with legal teams on supplier contracts.
- Provided financial reports for Wyman Gordon Aerospace, ensuring alignment with budget targets.
- Serve as the liaison between the Purchasing Department and the Legal Department to negotiate terms and conditions when setting up various suppliers and vendors.
- Help implement the rollout of Oracle, and worked with the Wyman Purchasing Manager to train Texas Honing employees.
- Worked with the Accounting Department to handle invoice discrepancies, and gave approvals to pay.
- Perform price comparisons to ensure the proper handling of discounts and rebates.
Administrative Assistant, Purchasing - A/P, A/R
United Christian Academy of Acadiana
03.2017 - 06.2019
- Managed accounts payable and receivable, ensuring accurate financial records and reporting
- Assisted with payroll processing and budget tracking, ensuring compliance with financial policies
- Scheduled meetings, ordered supplies, and maintained organized financial records for bookkeeping purposes
- Created and managed expense reports and vendor communications to optimize financial efficiency
Buyer-PO Specialist
American Midstream
07.2015 - 01.2017
- Worked in the field to participate in the pre-bidding process, to meet various contractors, and to take minutes for the pre-bid meeting to create possible addendums to the pre-bid package.
- Developed and maintained RFQs, RFPs, and contract agreements for midstream construction projects.
- Assisted the legal team in MSA and CSA contract approvals, integrating them into QCM databases.
- Collaborated with project managers to optimize cost control and streamline procurement processes.
- Process and execute all vendors' WOs, POs, and ROs for the construction and operations division of the company for both American Midstream and Republic Midstream.
- Assisted with month-end and year-end closing by preparing reports and supporting accounting tasks.
- Processed 75 to 100 invoices weekly, ensuring accurate GL coding and vendor payment approvals.
Buyer
Parker-Hannifin
08.2013 - 11.2014
- Assisted engineers and warehouse teams in procurement planning and materials management
- Negotiated vendor pricing to optimize cost savings and improve project efficiency
- Maintained accurate purchase order tracking and coordinated logistics for timely delivery
- Collaborated with the finance team to resolve invoice discrepancies and process payments
Skills
- Procurement & Vendor Management
- Contact Negotiation & Compliance
- Customer & Technical Support (Tier II & Above)
- Team Training & Leadership
- Financial Reconciliation & Budget Tracking
- Inventory & Supply Chain Management
- Process Optimization & Workflow Automation
- Budgeting & Cost Optimization
- Vendor & Stakeholder Relations
- Conflict Resolution & Escalation Management
- Process Improvement & Workflow Optimization
- Reporting & Compliance Audits
- SAP
- Oracle
- Salesforce
- Zendesk
- NexGen
- I-Sight
- MS Dynamics GP
- SharePoint
- Advanced Excel
- SQL (Basic)
- Data Visualization
Education
- Houston Community College, Human Services Technology Program
- University of Houston, Social Work/Counseling
Certification
- In Progress, Google Data Analytics Professional Certification, Coursera.org
Timeline
Warranty Specialist
Emerson - TPI Staffing
04.2022 - 01.2024
Office Manager (Part-time)
The Therapy Corner
06.2021 - Current
Buyer-Customer Service
Wyman -Gordon, Texas Honing
08.2019 - 04.2020
Administrative Assistant, Purchasing - A/P, A/R
United Christian Academy of Acadiana
03.2017 - 06.2019
Buyer-PO Specialist
American Midstream
07.2015 - 01.2017
Buyer
Parker-Hannifin
08.2013 - 11.2014
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