Janice Lugo
Humble,TX
Summary
Results-driven HR Manager with 3+ years of experience collaborating with cross-functional teams to align HR strategies with business goals. Proven expertise in talent management, employee engagement, performance optimization, and change management. Adept at fostering positive relationships, driving organizational effectiveness, and enhancing workplace culture. Seeking to leverage strong analytical and interpersonal skills to contribute to a dynamic organization's ongoing success.
Overview
9
9
years of professional experience
Work History
HR Manager
Gene By Gene
11.2022 - Current
- Managed employee conflict by employing conflict resolution techniques.
- Advised leadership on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leadership and employees on company policies, programs, and benefits.
- Motivated employees through special events, recognition programs, and feedback.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Recommended, initiated and finalized HR initiatives regarding compensation and employment postings and new hire onboarding.
- Maintained company compliance with local, state, and federal laws.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained $13.9M payroll and benefits for employees and diminished discrepancies.
- Implemented performance and engagement software and engagement strategies to elevate company culture.
- Conducted exit interviews with employees leaving to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance to leaders.
- Distributed quarterly employee engagement surveys to identify areas of improvement.
- Investigated and communicated with senior leadership to respond to complaints of harassment, discrimination, and other sensitive issues and prepared position statements for EEOC.
- Liaised with legal counsel to assist employees with employment-based immigrant visas.
- Supervised and mentored direct reports and developed talented HR teams.
- Maintained an"open door" policy to encourage employee communication and resolution of issues.
- Conducted company-wide town hall meetings to convey updates.
- Determined selection criteria, reviewed federal and state requirements, and helped determine severance package for 12% reduction of workforce.
HR & Benefits Coordinator
Gene By Gene
09.2020 - 11.2022
- Maintained HRIS and kept employee files up to date and accurate using Google Drive.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed onboarding documents, such as Form I-9, for accuracy and completeness.
- Supported with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Supported employee relations, cultivating retention with awelcoming and inclusive work culture.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained $11.7M payroll and benefits for employees.
- Provided guidance to managers and employees on talent management, semi-monthly payroll, FMLA, and benefits.
- Explained and administered medical insurance, disability, and flexible spending accounts.
Assistant Store Manager
T-Mobile
10.2019 - 09.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed sales team of 10 employees.
Sales Representative
T-Mobile
11.2014 - 10.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and building relationships with existing customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Human Resources Development
University of Houston
Houston, TXSkills
- Health benefits
- Exit Interviews and Processes
- Compliance
- HRIS Software
- Payroll Oversight
- Performance Management
- Unemployment Claims
- Open Enrollment
- Managing Employee Relations
- Company policies
- Microsoft Office & Google Suite proficiency
Accomplishments
SHRM-CP 2023
Timeline
HR Manager
Gene By Gene
11.2022 - Current
HR & Benefits Coordinator
Gene By Gene
09.2020 - 11.2022
Assistant Store Manager
T-Mobile
10.2019 - 09.2020
Sales Representative
T-Mobile
11.2014 - 10.2019
Bachelor of Science - Human Resources Development
University of Houston
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