Janice Lynne Harke Burns
Clay,NY
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
23
23
years of professional experience
Work History
Executive Food Handler
Syracuse University
07.2017 - Current
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
School Bus Driver
Liverpool School District
08.2000 - Current
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Empathetic and hardworking respite professional with experience providing quality care and connections with a variety of people.
- Inspected emergency equipment and verified safe working orders for student and driver use.
Respite Care Provider
Self Employed Services
06.2016 - Current
- Assist Parents with personal requirements for housekeeping and grooming assistance.
- Helped maintain optimal health by overseeing medication administration and doctor's appointments.
- Assist with basic activities of daily living.
- Maintain a safe working environment through prevention of accidents, preservation of equipment, and achievement of safe working practices.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored overall health and well-being and noted significant changes.
- Supported daily hygiene needs by assisting with bathing, dressing, dental care, and personal grooming.
Waitress and Bartender
Hinnerwadels Grove
05.2002 - 09.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about restaurant policies and addressed customer concerns.
- Tallied cash drawer at the beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Calculated fees due and change for customer transactions.
Sales Merchandiser
Coca Cola Enterprises
06.2002 - 02.2016
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Event Manager/Supervisor
War Memorial Auditorium
08.2003 - 03.2014
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared annual budgets with controls to prevent overages.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Monitored expenditures to mitigate risk of overages.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained a professional, organized and safe environment for employees and patrons.
- Provided primary customer support to internal and external customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Accomplished multiple tasks within established timeframes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Café Director
Liverpool School District
08.2000 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Lead summer nutritional program K-2 while providing nutritional education and supervision amongst children.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Education
High School Diploma -
Liverpool High School
Liverpool, NYSkills
- Flexible and Adaptable
- Conflict Resolution
- Decision Making
- Active Listening
- Data Entry
- Teambuilding
- Special Events
- Cost Calculation
- Correspondence Writing
- Money Handling
Timeline
Executive Food Handler
Syracuse University
07.2017 - Current
Respite Care Provider
Self Employed Services
06.2016 - Current
Event Manager/Supervisor
War Memorial Auditorium
08.2003 - 03.2014
Sales Merchandiser
Coca Cola Enterprises
06.2002 - 02.2016
Waitress and Bartender
Hinnerwadels Grove
05.2002 - 09.2016
School Bus Driver
Liverpool School District
08.2000 - Current
Café Director
Liverpool School District
08.2000 - Current
High School Diploma -
Liverpool High School
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