Summary
Overview
Work History
Education
Skills
Timeline
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Janice Maanao

Albuquerque

Summary

I am motivated, reliable and self-driven. I have three and a half years of experience in Amazon. Both Delivery stations and an AR site. I have trained/managed over 80+ employees by explaining procedures, giving efficient tips and being the support, a team leader should be.

Overview

4
4
years of professional experience

Work History

Learning Trainer

Amazon.com Services LLC
09.2024 - Current
  • Facilitated onboarding for over 50+ new associates across inbound and outbound departments, achieving a 98% Day 1 readiness rate and 95% training completion with SLA.
  • Partnered with Operations and PAs to align labor planning with training schedules, improving shift coverage and reducing training delays by 10%
  • Created a training tracker dashboard using Excel and Quips, improving visibility into associate progress and reducing follow-up time by 60%.
  • Facilitated stand-up huddles with all AA’s to reinforce safety and quality expectations, contributing to a 10% drop within the first week.
  • Analyzed training data trends to uncover missing modules, certificates and/or permissions.
  • Added follow-up modules if needed, improving training compliance by 100%.
  • Mentored a team of 4 Learning Ambassadors, providing weekly coaching and performance feedback that resulted in 2 internal promotions in less than 1 year.
  • Coordinate with Learning Ambassadors and Operations to ensure associates are trained for the right roles and their training is properly logged.
  • Applied effective time management techniques to meet tight deadlines.
  • Built and maintained professional relationships with Operation Managers and all Amazon associates.
  • Facilitated team-building exercises to foster a positive work environment and improve collaboration among staff members.
  • Mentored trainers, sharing best practices and supporting their professional growth.

DSP Manager

505 Logistics Amazon Third Party
03.2021 - 06.2024
  • Created company handbook to document corporate policies and procedures.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline safety and day to day procedures for much improvements.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Performed staff management, task allocation and materials coordination duties to surpass business goals.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Managed performance issues with delivery team members.
  • Monitored staff and organization of delivery department.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
  • Tracked service metrics, managing and troubleshooting technical issues.

Education

High School Diploma -

Smart Horizon
Pompano Beach, FL

Skills

  • Trainer coaching
  • Collaborative learning
  • Adaptive learning
  • Facilitation techniques
  • Training delivery
  • Cross-cultural training
  • Performance assessment
  • Multitasking
  • Attention to detail
  • Time management
  • Team collaboration
  • Organizational skills

Timeline

Learning Trainer

Amazon.com Services LLC
09.2024 - Current

DSP Manager

505 Logistics Amazon Third Party
03.2021 - 06.2024

High School Diploma -

Smart Horizon

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