Summary
Overview
Work History
Education
Skills
Certification
Highlights Of Expertise
Awards
Languages
Timeline
Janice MacKenzie

Janice MacKenzie

Associate Product Manager
Glendale,AZ

Summary

Associate Product Manager with over 10 years of successful business system analysis and product management experience. Expertise in eliciting requirements, managing system development plans, overseeing system integration testing, user testing, and deployment processes. Strong technical skillset. Goal-oriented leader committed to achieving organizational objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Associate Product Manager

American Express
11.2019 - Current
  • Collaborate with software development teams using SAFe agile/scrum methodology, tracking initiative status to meet deadlines and quality outcomes
  • Organize team initiatives and user stories in Rally, linking with department objectives to enable status and financial tracking
  • Elicit, document and track business requirements for stakeholder features
  • Communicate release management schedules and updates with product team, technical team, and operational teams to guide successful implementations of large system updates
  • Gather data on recurring production issues to enable effective analysis and research on mitigation procedures
  • Attend and lead team syncs, iteration planning, backlog grooming and other collaborative project-related meetings
  • Generate and report on metrics for team accomplishments, ensuring the team and leaders can celebrate the enablement of organizational objectives.

Senior Business Analyst

American Express
04.2006 - 11.2019
  • Elicited functional and non-functional requirements from business stakeholders in interview sessions using Waterfall methodology, to ensure accurate understanding of business needs for the American Express Bank’s legal entity merger
  • Effectively collaborated with external technical teams to develop data mapping documentation to build a new interface for Apple Pay processing, thus enabling engineers to develop quickly and reduce issues during integration and user acceptance testing
  • Developed and presented user training materials for the Fraud team to ensure they were prepared for UI and process changes due to an application uplift
  • Performed role of test manager for the successful installation of a multi-year, $1.5M uplift project, collaborating with various global testing interface teams as we converted over a thousand customer communications to the new platform on time and budget
  • Provided comprehensive support and end to end system analysis for the deployment of a new European communications platform, utilizing gap analysis to ensure accuracy and requirement coverage
  • Created SDLC documents to communicate functionalities to global servicing business and engineering teams as we developed the electronic-consent compliance-driven initiative to drive paper-off business objectives.

Senior Programmer Analyst

American Express
05.1996 - 04.2006
  • Successfully collaborated with technical and merchant services operational teams to document processes needed to enable operations managers to perform self-service in the new Siebel CRM application, which would reduce the need for technical team involvement
  • Performed system administration for successful installation and enhancements for Siebel CRM application
  • Managed enhancements for process improvements on the Siebel CRM merchant communication interface.

Education

Bachelor of Arts in Computer Information Studies -

Notre Dame of Maryland University, Baltimore, Maryland

Bachelor of Arts in German Studies -

University of Michigan, Ann Arbor, Michigan

Skills

  • Relationship Building
  • Critical Thinking
  • Interpersonal Communication
  • Organizational Skills
  • Troubleshooting / Problem Resolution
  • Self-Motivated
  • Attention to Detail

Certification

SAFe-4 Practitioner Certification, 2019

Highlights Of Expertise

  • Project/Product Management
  • Technical
  • Backlog Management
  • Systems Development Life Cycle (SDLC)
  • Integration and User Acceptance Test Planning
  • User Documentation
  • Rally, JIRA
  • Project Implementation
  • Quality Assurance
  • Stakeholder Prioritization Review
  • MS Office (PowerPoint, Outlook, Excel)

Awards

Received American Express Technology Excellence Award in 2011.

Languages

German
Limited Working

Timeline

Associate Product Manager - American Express
11.2019 - Current
Senior Business Analyst - American Express
04.2006 - 11.2019
Senior Programmer Analyst - American Express
05.1996 - 04.2006
Notre Dame of Maryland University - Bachelor of Arts in Computer Information Studies,
University of Michigan - Bachelor of Arts in German Studies,

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Janice MacKenzieAssociate Product Manager