Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
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Janice Malishefski

Painesville,OH

Summary

Organized and efficient professional supporting corporate officers with demonstrated expertise in operational leadership. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Administrative Services Manager

MarshBerry
04.2022 - Current
  • Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
  • Initiated workflow optimization efforts, resulting in improved project efficiency and reduced processing time.
  • Spearheaded successful facility relocation, coordinating logistics and overseeing smooth transition of staff and resources.
  • Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Regularly communicate to our Executive leadership and to our organization on facilities and engagement initiatives.
  • Consistently in the top 10% of the manager engagement scorers.
  • Leader of the organizational safety efforts.

Administrator/Program Manager

Cleveland Clinic
04.2017 - 08.2021
  • Reduced overhead costs through careful budget management and resource allocation.
  • Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.

Director, Sales Support

Cardinal Commerce (VISA)
12.2016 - 04.2017
  • Championed process improvements that led to significant time savings in routine tasks related to sales support operations.
  • Oversaw budget planning and allocation for the Sales Support department, maximizing resource utilization.
  • Conducted regular team meetings to address challenges, share best practices, and promote open communication.
  • Calculated and executed commission payments for entire organization.

Assistant Administrator II

Cleveland Clinic
04.2013 - 12.2016
  • Influenced a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
  • Acted as the main liaison between IT and other key divisions of the Cleveland Clinic.
  • Utilized Lean Sigma process improvement skills to streamline processes, impacting operations by approximately 35%.
  • Managing a large multi-facility relocation into one campus, directing the relocation of IT itself, then assisting with all subsequent relocations to the campus.
  • Oversight of all location-based facilities needs.

Education

Master of Business Administration -

Myers University
06.2005

Bachelor of Art in Business Management -

Hiram College
06.2003

Associate of Art in Business Administration -

Lakeland Community College
06.2001

Skills

  • Collaborative Leadership
  • Financial Stewardship
  • Project Management
  • Operations Management
  • Communication
  • Employee Engagement
  • Teams
  • Zoom
  • Salesforce
  • Facilities Management
  • Safety Management
  • Process Improvement
  • Cost Management
  • Budget Management
  • Microsoft Office
  • Employee Leadership
  • Resource Allocation
  • Space Optimization
  • Organizational Leadership
  • Budget Administration
  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent Communication

Additionalinformation

Certified in ITIL Foundations, IT Service Management, PeopleCert, Lead a team of 11 administration professionals, ensuring superior executive support., Facilities management, overseeing relocations and renovations of multiple U.S.-based offices., Head of our safety management processes for all U.S. offices., Top tier employee engagement scores., Launch systems for flexible seating and remote work, improving workspace management., Develop metrics for administrative work, ensuring accountability and transparency., Spearhead process improvements, enhancing operational efficiency., Supervised an administrative support team assisting 1K+ IT professionals, enhancing efficiency., Managed divisional budget and reported on variances while leading cost management initiatives, saving over $20M., Directed IT support functions, liaising between divisions to streamline operations., Launched Care Affordability team, implementing initiatives saving $20M, including the conversion of long-term contractors to FTEs., Directed support operations, ensuring large sales team had necessary tools and resources., Analyzed sales activities, identified issues, implemented solutions., Managed resource allocation, coordinated monthly commissions, and refined CRM procedures., Implemented process improvements, boosting team productivity to meet operational goals with less resources, contributing over $500K to Care Affordability efforts., Facilities and safety leadership for campus of 3K+ employees., Relocated 1K IT staff without disruption while optimizing floor layouts and capital expenditure., Collaborated with executives on key projects, ensuring organizational alignment., Implemented remote work program, reducing physical footprint costs.

Timeline

Administrative Services Manager

MarshBerry
04.2022 - Current

Administrator/Program Manager

Cleveland Clinic
04.2017 - 08.2021

Director, Sales Support

Cardinal Commerce (VISA)
12.2016 - 04.2017

Assistant Administrator II

Cleveland Clinic
04.2013 - 12.2016

Master of Business Administration -

Myers University

Bachelor of Art in Business Management -

Hiram College

Associate of Art in Business Administration -

Lakeland Community College

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Janice Malishefski