Janice Malone
Powder Springs,GA
Summary
Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening.
Overview
16
16
years of professional experience
Work History
Academic Advisor
Kennesaw State University – College of Arch. & Construction Management
03.2021 - Current
- Increase departmental collaborations to improve customer experience
- Create and review individualized course plans for students along with personalized academic counseling to facilitate student success
- Train new staff on curriculum and CACM processes
- Address and resolve student conflicts by providing customized resources for resolution
- Inform and refer students and staff to available resources
- Participate in departmental and college presentations and events to enhance college and departmental visibility
- Manage caseload of approximately 400 students
- Create reports for departmental use in EAB Navigate
- Consult, review, and train students and new employees to interpret DegreeWorks and recommend/record interventions.
- Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Operations Manager, Carmichael Student Center Operations (Manager/Supervisor VI)
Kennesaw State University – Student Life
01.2017 - 01.2021
- Provide positive and effective leadership to Student Center Operations team
- Communicate vision and expectations while ensuring team has necessary skills, tools, and information, for success
- Provide opportunities for professional growth through ongoing performance feedback, coaching and skill development
- Advocate for positive team culture by addressing challenging situations, strengthening cooperation amongst team, and facilitating regular meetings with staff to increase overall efficiencies within team
- Deliver exceptional customer service to internal and external customers, while demonstrating leadership and professionalism daily
- Participate in project construction meetings that involve conference rooms, University Rooms, office space, student study, event rooms, and other open space for efficient use
- Recommend & provide advice requested by the architects and interior designers regarding the use of special space
- Respond to customer complaints and ensure resolution through Facility Plant Operation & Service.
- Managed work and performance of more than 2 full-time employees and 27 student assistants.
Events and Reservations Manager
Kennesaw State University – Student Life
01.2011 - 01.2017
- Assist student leaders in developing strategies to maximize results desired for optimum programming success
- Review, approve and process student activity requests for over 300 Registered Student Organizations
- Collaborate with staff members and other departments, coordinating student organizational fairs, special events, programs and workshops for student population
- Interpret, monitor and analyze information regarding operating policies and procedures
- Assist in administering budgets and coordinating academic and/or staff personnel matters
- Perform other mid-level administrative support duties.
Manager Supervisor III (March 2010-January 2011)
Kennesaw State University – Department of Sociology and Criminal Justice
01.2008 - 01.2011
- Oversee management and operations of department, including supervision of staff and student assistants
- Process and arrange travel for Department Chair and other faculty members and prepare travel reimbursement requests
- Maintain Department Chair’s calendar and schedule; records and files
- Assign courses and confirm teaching schedules for faculty
- Identify special projects that will increase site's effectiveness and efficiency, in collaboration with site leadership team
- Perform scheduling classes in Banner, assists students with drop/add and override challenges and coordinates freshman and transfer orientations for department
- Maintain all course evaluation records and coordinate preparation of summary evaluation reports
- Maintain various databases, updating information and keeping documents current, following established procedures.
Education
Master of Science - First Year Studies
Kennesaw State University
Kennesaw, GA12.2019
Bachelor of Science - Integrative Studies/Leadership
Kennesaw State University
Kennesaw, GA12.2016
Skills
- Technological proficiency
- Ethical behavior
- Crisis Intervention
- Academic Monitoring
- Problem-Solving
- Conflict Resolution
- Time Management
- Communication
- Student Development
- Student Records Management
- Mediation and crisis intervention
Affiliations
- Adult Mental Health First Aid Certification, 2023-Present
- Kennesaw State Academic Advising Network (KSAAN), 01/2021 – 2022
- National Academic Advising Association (NACADA), 01/2021 – Present
- National Association for Campus Activities (NACA), 2016-2021
- Southern Association for College Student Affairs (SACA) Annual Conference, 10/2017
- Training for Intervention Procedures (TiPS) Certification, 2017-2022
- Essentials of Student Affairs Practices (ESAP) Institute, 05/2017
- NACA Summer Leadership Conference, 2016
- Golden Key Member
Timeline
Academic Advisor
Kennesaw State University – College of Arch. & Construction Management
03.2021 - Current
Operations Manager, Carmichael Student Center Operations (Manager/Supervisor VI)
Kennesaw State University – Student Life
01.2017 - 01.2021
Events and Reservations Manager
Kennesaw State University – Student Life
01.2011 - 01.2017
Manager Supervisor III (March 2010-January 2011)
Kennesaw State University – Department of Sociology and Criminal Justice
01.2008 - 01.2011
Master of Science - First Year Studies
Kennesaw State University
Bachelor of Science - Integrative Studies/Leadership
Kennesaw State University
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