Overview
Work History
Summary
Skills
Accomplishments
Software
Certification
Timeline
ResearchAssistant
Janice Maraj

Janice Maraj

Las Vegas,NV

Overview

25
25
years of professional experience

Work History

Director of Postal Affairs

Marketing.com
Las Vegas, NV
08.2024 - Current
  • Acts as the primary point of contact between Marketing.com and postal authorities such as the United States Postal Service
  • Responsible for managing Marketing.com’s relationship with postal authorities, ensuring compliance with postal regulations, and optimizing mailing operations
  • Negotiate postal rates and service agreements with postal authorities or third-party vendors, and monitoring and analyzing postal expenses to ensure budget adherence
  • Develop and implement strategies to optimize mailing operations and reduce costs
  • Work with logistics and fulfillment teams to integrate postal solutions into broader supply chain strategies
  • Analyze mailing data to identify trends and areas for improvement, while tracking and reporting on delivery performance metrics and customer satisfaction
  • Evaluate and implement new technologies or systems to streamline mailing processes
  • Collaborate with operations teams to improve mail production, distribution, and delivery efficiency

Acting IT Manager & IT Client Support Specialist I

United States Postal Service
Las Vegas, NV
01.2015 - 08.2024
  • Responsible for overall IT operations and initiatives including data and telecommunication systems, updating SharePoint websites with surveys, management of all computers, printers, switches, phones (both analog and IP) and mobile devices such as smartphones and tablets
  • Managed a team of 2-3 direct reports within the Information Technology unit
  • Implemented a new process to reduce the number of workstations not connected to the Postal Network, which led to a decrease in 'No-Connects' from 150-200 to 0
  • Led a project during Lean Six Sigma Green Belt Certification to improve the accuracy of packages being scanned on arrival at the delivering post office
  • The station started with a 98.99% scan rate and the Nevada-Sierra District goal was 99.25%
  • Upon completion, the station had a scan rate of 99.3%
  • Created an SOP to help reduce the number of ServiceNow tickets and lower the resolution times of tickets for the department
  • Successfully completed the migration of all Windows 7 workstations to Windows 10 for the district
  • Implemented a ticket tracking system to organize critical tasks and monitor their status through completion, ensuring the timely resolution of customer tickets in ServiceNow
  • Reduced Service Level Agreement (SLA) down to 7 failures over 3 months, the lowest in the West-Pac area
  • Developed easy-to-use processes and concise training documentation to ensure district-wide adoption of necessary systems
  • Collaborated with the District Leadership Team, providing project updates and analysis for different elements of the district
  • Communicated with the Nevada-Sierra District regarding changes, additions or updates that pertain to the daily operation of the departments and units within the District
  • As a Functional System Coordinator, I approved or disapproved requests for certain functions in our district, and monitored when users were expiring to ensure their access was renewed or revoked as necessary

Acting Manager, Business Mail Entry

United States Postal Service
Las Vegas, NV
12.2018 - 11.2019
  • Led and participated in mailing standards, mail piece design, business mail acceptance, and revenue protection activities
  • Coordinated the implementation of national mailing standards and business mail acceptance policies and procedures
  • Oversaw the acceptance and verification of bulk mailing, and provided technical guidance on plant load and plant verified drop shipment activities
  • Managed a team of 12-15 direct reports within the Business Mail Entry unit
  • Successfully led a project during Lean Six Sigma Green Belt Certification to improve the Business Mail Entry unit’s customer satisfaction scores to retain business customers and revenue
  • The BME unit’s satisfaction score started at 93.65% and the Nevada-Sierra District goal was 95.13% satisfaction
  • The project concluded with a customer satisfaction score of 95.65%
  • Provided customer training on mail preparation, mail classification, rate eligibility, migrating mailers to Seamless Acceptance and mailing systems and applicable acceptance procedures
  • Provided technical guidance to employees within the district regarding mail preparation and acceptance
  • Established an awareness program for employees on postal payment and mail preparation to ensure protection of revenue
  • Interpreted Domestic Mail Manual and International Mail Manual standards and provided rulings to customers
  • Managed and ensured district wide adherence to verification procedures for periodicals and ensured compliance with all application policies and procedures
  • Reviewed and submitted applications, requests, and appeals to the designated Rates and Classification Service

Acting Manager, Information Systems

United States Postal Service
Las Vegas, NV
12.2017 - 07.2019
  • Managed a team of 2-3 direct reports within the Information Systems unit
  • Responsible for overall IT operations such as data and telecommunication systems and management of all computers, printers, switches, phones, and mobile devices such as smartphones and tablets
  • Active in special IT projects for the District, including managing the district-wide migration of offices to VoIP, reducing costs for the district by thousands of dollars each month
  • Collaborates with the District Leadership Team, providing project updates and analysis for different elements of the district
  • Communicates with the Nevada-Sierra District regarding changes, additions or updates that pertain to the daily operation of the departments and units within the District
  • Ensures timely resolution of customer tickets in ServiceNow

Acting Information Systems Specialist

United States Postal Service
Las Vegas, NV
07.2015 - 11.2015
  • Responsible for the installation, set-up and configuration of ACE 3 workstations and printers for the Nevada-Sierra District; This also involves guiding employees through the set-up of these devices via phone or remotely if they are in outlying areas
  • Assessed and prioritized daily tasks consistently based on severity of the issue and the department affected
  • Ensured the timely resolution of ServiceNow tickets, which requires a broad spectrum of knowledge to find a remedy
  • Responsible for managing weekly critical tasks and monitoring their status through completion to ensure little to no down time for customers

Acting Business Service Network Representative

United States Postal Service
Las Vegas, NV
01.2015 - 07.2015
  • Resolved service issues for large business customers and proactively identified areas of concern to find solutions for customers before they contacted us
  • Provided assistance to business customers on postal products and services, and coordinated cross-functional teams for expert responses and corrective solutions
  • Monitored and evaluated customer satisfaction related to postal products and services as well as customer profiles and database information
  • Probed and understood customer business needs in order to identify sources of revenue lead generation

Mailing Standards Specialist

United States Postal Service
Las Vegas, NV
06.2011 - 06.2014
  • Oversaw programs related to mailing standards and associated procedures in support of business mail acceptance, providing technical assistance to customers and postal employees within a designated area
  • Performed audits to ensure customers and employees were complying with their agreements and SOPs were being followed in order to remain SOX Compliant

Mail Processing Clerk

USPS, United States Postal Service
Las Vegas, NV
12.2002 - 05.2011
  • Checked parcels were securely sealed to eliminate losses.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

IT Manager, Database and Network Administrator

Applied Analysis
Las Vegas, NV
12.2001 - 03.2002
  • Led and oversaw all IT initiatives for the company
  • This included setting up the office network, installing and maintaining all software and hardware, and creating, editing, and maintaining the company’s database of clients and information
  • Also responsible for the design and execution of collateral, such as brochures for industrial realtors, as well as developing the company’s website, which provided access to primarily government and city officials in order to analyze data the company had collected and interpreted for them

Administrative Assistant, IT and Network Administrator

New Homes Network
Las Vegas, NV
08.2000 - 12.2001
  • Supported the company’s Realtors by performing research for clients, coordinating advertisements with various real estate magazines and newspapers, and researching, designing, editing, and publishing a monthly newsletter via mailing list

Administrative Assistant, IT and Network Administrator

Merrill Lynch
Paramus, NJ
08.1999 - 08.2000
  • Worked with clients to purchase and sell stocks while managing network administration duties and assisting brokers with administrative tasks
  • Created various collateral for the brokers including brochures, PowerPoint presentations, and reports, and helped the brokers plan client events
  • Utilized the GoldMine CRM to manage employee communications, task management, and client database and communications

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skills

  • People management
  • Company guidelines
  • Employee development
  • Process improvement
  • Client relations
  • Problem-solving
  • Information technology management
  • Issues resolution
  • Decision-making
  • Project coordination
  • Project management
  • Staff management
  • Cross-functional team leadership
  • Multitasking and organization
  • Verbal and written communication
  • Time management
  • Analytical thinking

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

MICROSOFT O365

ADOBE Products

ServiceNow

Certification

CIW Webmaster

Timeline

Director of Postal Affairs

Marketing.com
08.2024 - Current

Acting Manager, Business Mail Entry

United States Postal Service
12.2018 - 11.2019

Acting Manager, Information Systems

United States Postal Service
12.2017 - 07.2019

Acting Information Systems Specialist

United States Postal Service
07.2015 - 11.2015

Acting IT Manager & IT Client Support Specialist I

United States Postal Service
01.2015 - 08.2024

Acting Business Service Network Representative

United States Postal Service
01.2015 - 07.2015

Mailing Standards Specialist

United States Postal Service
06.2011 - 06.2014

Mail Processing Clerk

USPS, United States Postal Service
12.2002 - 05.2011

IT Manager, Database and Network Administrator

Applied Analysis
12.2001 - 03.2002

Administrative Assistant, IT and Network Administrator

New Homes Network
08.2000 - 12.2001

Administrative Assistant, IT and Network Administrator

Merrill Lynch
08.1999 - 08.2000

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Janice Maraj