JANICE MARTINEZ
Bell Gardens,CA
Summary
Hardworking employee, enthusiastic about learning in the medical field inside and out. Pursues opportunities to learn new skills and contributes to group success. Offers strong communication, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Cedars Sinai
12.2022 - Current
- Took copayments
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
CNA Student
El Encanto Rehabilition Center
01.2024 - 05.2024
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Medical Assistant
Comprehensive Orthopedic Care Center P.C
09.2022 - 11.2022
- Prepared patient charts for physician
- Scheduled appointments and answered phone calls
- Collected and documented patient medical information such as blood pressure and weight
Internship Student
Comprehensive Orthopedic Care Center P.C
08.2022 - 09.2022
- Taking Vitals and documenting
- Filing patients charts
- Scanning charts
Internship Student
FPA Women’s Health
08.2022 - 08.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sanitized and prepared beds
- Completed and Documented tests such as pregnancy test
- Restocked office supplies and retrieved files for staff.
Sales Advisor
H&M Hennes & Mauritz
03.2022 - 07.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Demonstrated features, answered questions and offered solutions
- Responded to in-person and telephone requests for information about in-stock merchandise
Crew Member and Cashier
McDonald's
12.2020 - 03.2022
- Provided excellent customer service by greeting customers and increasing sales.
- Took orders and prepared meals
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, collected payments, and drive-thru
- Collaborated with team members to complete orders.
Event Coordinator
LittlelovesSoftPlay
07.2020 - 08.2021
- Performed event coordination for larger parties and gatherings.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Attracted new clients and maintained pre-existing clients
Education
Associate Degree in Nursing - Nursing
Rio Hondo College
Whittier, CA05.2027
Diploma - Medical Assisting
American Career College
Anaheim, CA10.2022
High School Diploma -
Bell Senior High School
Bell CA06.2021
Skills
- Communication Skills
- Problem-Solving Skills
- Time-Management
- Vitals
- Compassion and Empathy
- Feeding Assistance
- Dressing assistance
- Transporting patients
- Direct Patient Care
- Patient Lifting
- Observing responses
- Specimen Collection
- Oral hygiene assistance
- Bathing assistance
- Activity Planning
- Safety Precautions
- Administering injections - Intramuscular, Intradermal, and subcutaneous
- Venipuncture
- Preparing rooms
- Glucose testing
- Hgb testing
- EKG's
- CPR/ BLS Certified
- AED
- Organization
- Cash Register Systems
- Bilingual in English and Spanish
- Appointment Scheduling
Timeline
CNA Student
El Encanto Rehabilition Center
01.2024 - 05.2024
Patient Service Representative
Cedars Sinai
12.2022 - Current
Medical Assistant
Comprehensive Orthopedic Care Center P.C
09.2022 - 11.2022
Internship Student
Comprehensive Orthopedic Care Center P.C
08.2022 - 09.2022
Internship Student
FPA Women’s Health
08.2022 - 08.2022
Sales Advisor
H&M Hennes & Mauritz
03.2022 - 07.2022
Crew Member and Cashier
McDonald's
12.2020 - 03.2022
Event Coordinator
LittlelovesSoftPlay
07.2020 - 08.2021
Associate Degree in Nursing - Nursing
Rio Hondo College
Diploma - Medical Assisting
American Career College
High School Diploma -
Bell Senior High School