Janice Mathis
Scotts Valley,CA
Summary
Looking to use my years of administrative experience and social networking skills to a new position within the government affairs department
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Comcast
Scotts Valley, CA
02.2007 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Dispatcher
Comcast
San Jose, CA
08.1995 - 02.2007
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 5 - 100 fleet vehicles.
- Maintained professional relationship with drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
Skills
- Data Management
- Complex Problem-Solving
- Prioritization
- Microsoft Office
- Report Analysis
- Spreadsheets
- Team Bonding
- Project Planning
- Self Starter
- Meeting Minutes
- Customer Relations
- Staff Motivation
- Customer Service
- 10-Key Proficiency
- Excel Spreadsheets
- Calendar Management
- Critical Thinking
Timeline
Administrative Assistant
Comcast
02.2007 - Current
Dispatcher
Comcast
08.1995 - 02.2007